Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Compassionate youth leader with 2 years of experience coordinating programs and events as well as allocating resources. Dedicated to teaching and guiding through an empathetic and adaptable approach. Ability to thrive in team-based or independently-motivated settings. High-energy Hostess skilled at welcoming guests, maintaining entrances and facilities, demonstrates excellent communication, problem-solving skills, and planning. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences. Successful in maintaining productivity and calm in fast-paced environments.

  • Customer Service
  • Server Distribution
  • Front of House Organization
  • Reservations
  • Table Vacancy Management
  • Event Planning
  • Menu memorization
  • Cash handling
  • Cash register operation
  • Training and mentoring
  • Crisis management
  • Program coordination
  • Quality improvements.
  • Organization
  • Time management
  • Team management
  • Planning
  • Supervision
  • People skills
  • Relationship building
Welcome Desk Attendant, 08/2021 - Current
Hyatt Hotels Corp. Hawaii Island, HI,
  • Welcomed visitors upon entrance, answered inquires and directed questions or appointments to appropriate personnel.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Organized event facility, food and beverage selections and audio-visual arrangements.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Leveraged software to confirm reservations and address guest needs.
Host, 06/2019 - 03/2020
State Of Michigan Harrison, NY,
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take party reservations.
  • Set up and decorated menu marketing boards with current meal and drink specials.
  • Collaborated with other host/hostess to document and resolve potential customer concerns to drive brand satisfaction and loyalty.
  • Handled over $300 worth of cash and card transactions with accuracy and efficiency.
  • Maximized team performance by training new employees on proper food handling, guest expectations and restaurant protocols.
Youth Group Leader, 01/2017 - 12/2019
Leadership City, STATE,
  • Directed weekly youth meetings, special group events and overnight excursions.
  • Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
  • Oversaw teams of youth volunteers focused on food drives, volunteering at Samaritan House.
  • Instructed and mentored youth between grades 6th-12th.
  • Built and maintained strong relationships with the youth and their parents by successfully resolving issues and responding promptly to phone inquiries.
  • Fostered relationships with the youth, and provided counseling on personal and spiritual issues.
Dance Commission Head, 06/2018 - 05/2019
Company Name City, State,
  • Accepted and processed check and cash payments, making correct change from cash register drawer.
  • Resolved issues with cash registers, card scanners and printers.
  • Monitored sales events.
  • Scanned items quickly and efficiently to keep lines moving and reduce overall wait time.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Coordinated vendors, timelines and budgets for events.
  • Networked to obtain potential event sponsors.
  • Marketed and publicized dances and other special events.
  • Selected décor and event materials fitting requests and vision.
  • Recommended money-saving strategies for events to bring costs within budget.
  • Maintained close communication with vendors and other people in Dance Commission.
  • Trained four other people in Dance Commission.
  • Used tools and social media platforms (such as Canva, Instagram, TikTok, iMovie) to create ways to publicize events as well as ticket sales.
Education and Training
Associate of Arts: Psychology, Expected in 05/2022
Skyline College - San Bruno, CA
  • Overall 3.81 GPA
  • Skyline: 4.0 GPA
  • Dean's List Honoree [Spring 2020, Fall 2020, Spring 2021]

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    School Attended

    • Skyline College

    Job Titles Held:

    • Welcome Desk Attendant
    • Host
    • Youth Group Leader
    • Dance Commission Head


    • Associate of Arts

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