LiveCareer-Resume

host resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

Host:

Cheerful Hostess knowledgeable about greeting, seating and guiding guests to tables at busy restaurant. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic and punctual individual committed to highest quality of service. Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Receptionist:

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Skills
  • Server Distribution
  • Front of House Organization
  • Event Planning
  • Takeout Management
  • POS Software
  • Reservations
  • Dining customer service
  • Service prioritization
  • Table setting arrangements
  • Multi-line telephone skills
  • Recordkeeping and bookkeeping
  • Organization and efficiency
  • Service-oriented mindset
  • Microsoft Office Specialist Certified
  • Document control
  • Multitasking and prioritization
  • Project coordination
  • Professional and polished presentation
  • Business operations understanding
Experience
03/2023 to Current
Host First Watch Restaurants Kettering, OH,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
03/2021 to 11/2022
Front Desk Associate Travel + Leisure Co. Windsor, CA,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Verified and collected client payments.
  • Welcomed large volume of guests and improved overall customer service.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
06/2020 to 09/2021
Front Desk Clerk Fountainhead Development Fairbanks, AK,
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Investigated and independently resolved customer complaints to boost satisfaction.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
04/2020 to 08/2021
Receptionist Harsch Investment Corp La Quinta, CA,
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted incoming mail and directed to correct personnel each day.
  • Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Directed clients and guests to correct departments, rooms and staff members.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
Education and Training
Expected in 02/2024 to to
Associate of Arts: Retail Management
Siba - St Louis Mo,
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Siba

Job Titles Held:

  • Host
  • Front Desk Associate
  • Front Desk Clerk
  • Receptionist

Degrees

  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: