Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

I am a Graduate from Jones Senior High School, with a drive and desire to enter the workforce. I am a hardworking and enthusiastic candidate who is organized and dependable with a strong sense of responsibility and moral standing. Skilled and motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

  • Multi-line phone systems
  • Welcoming guests
  • Correspondence management
  • Supply stocking
  • Cash Handling
  • Word processing
  • Problem-solving skills
  • Time management
  • Google Workspace
  • Excellent Communication
  • Self-Motivated
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Active Listening
  • Flexible and Adaptable
  • Seating Assignment Preparation
  • Check Payment Processing
  • Personable and Friendly
  • Table Assignment Management
  • Team Player
  • Large Party Preparation
  • Reliable and Trustworthy
  • Active Listening and Communication
  • Opening and Closing Procedures
  • Verbal and Written Communication
  • Warm and Welcoming
  • Time Management and Prioritization
Host, 03/2023 - 04/2023
Iron Hill Brewery Philadelphia, PA,
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Answered telephone to provide dining information and take reservations.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Resolved customer service and food-related issues to maintain guest satisfaction.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Greeted incoming guests to escort to assigned dining area and present menus.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
Hotel Front Desk Receptionist, 05/2022 - 07/2022
The Morning Star Company Los Banos, CA,
  • Collected room deposits, fees and payments
  • Welcomed each new arrival pleasantly and confirmed reservations and identification
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests
  • Checked lobby, bathrooms and common areas near front desk for cleanliness multiple times per shift
  • Collaborated with team members to handle guest requirements from check-in through check-out
  • Oversaw fast-paced front desk operations and guests' needs at a busy facility
  • Confirmed important personal and payment information for compliance with security and payment card industry standards
  • Resolved service-related problems and documented actions in the system
  • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
  • Stored guest valuables in safe and individual boxes for security
  • Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
  • Promoted hotel brand's loyalty program via social media, email and direct mail.
Food Service Associate, 03/2022 - 04/2022
7-Eleven, Inc. Holbrook, NY,
  • Developed and actualized customer service initiatives to decrease wait times
  • Collected customer feedback and made process changes to exceed customer satisfaction goals
  • Informed customers about special promotions and provided detailed information for various products
  • Resolved concerns with products or services to help with retention and drive sales
  • Boosted sales revenue by skillfully promoting diverse service options
  • Made food according to standard recipes with requested changes for customer satisfaction
  • Greeted visitors, answered questions and accepted payments
  • Stocked condiments, beverages and plates for diners
  • Maintained clean, trash-free workspaces to maximize productivity and safety
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods
  • Observed customer purchases in line and differentiated between standard portions
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and companies.
Education and Training
High School Diploma: , Expected in 12/2022
Jones Senior High School - Trenton, NC
Status -
English :
Negotiated :
Spanish :
Negotiated :

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Resume Overview

School Attended

  • Jones Senior High School

Job Titles Held:

  • Host
  • Hotel Front Desk Receptionist
  • Food Service Associate


  • High School Diploma

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