LiveCareer-Resume

host resume example with 13+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Adaptable, creative, hard working, motivated, positive and reliable Host Manager. Skilled at conflict resolution, creating forward, new and useful ideas, organizing, communicating, planning, handling phone duties and documents, balancing tasks, and willing to go above and beyond to exceed management and the entire team's expectations. Positive, warm and driven Host makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and guest preferences. Successful in maintaining productivity and calm in fast-paced environments.

Skills
  • Conflict and dispute resolution
  • PC proficient
  • Interpersonal skill
  • Communication Skill
  • Open table proficiency
  • Employee training and development
  • Team Management
  • Multitasking and prioritization
  • Schedule management
  • Table setting arrangements
  • High-volume dining
  • Reservations
  • Seating assignment preparation
  • Guest Relations
  • Service prioritization
  • Dining customer service
  • Dining crew workflow optimization
  • POS Software
  • Event Planning
  • Server Distribution
  • Front of House Organization
Experience
Host, 07/2019 - Current
The Saint Louis Brewery, Llc Saint Charles, MO,
  • Welcome and acknowledge guests following company standards
  • Manage open table to maintain smooth flow of service and strategize reservations' table assignments to maintain the number of covers necessary for revenues set by management
  • Support management by helping resolve guest service and food related issues to maintain guest satisfaction
  • Answer telephone using proper etiquette to provide establishment information and take party reservations
  • Help to plan and execute parties for more than 4 guests, including coordinating menus and preparing tables
  • Help restaurant staff set up small and large events to coordinate smooth execution
  • Input guest preference on open table to accommodate guest with special needs and preferences
  • Check dining and serving areas to verify proper cleanliness and readiness for guests
  • Maintain positive relationship with employees
  • Report any security and safety hazards to management to protect guests and employees
  • Ensure privacy of guests, company, and employees
  • Organize and clean the host area
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Nursing Care Assistant, 02/2010 - 07/2019
Reid Hospital & Health Care Services Cambridge City, IN,
  • Responsible in taking care of Geriatric patients by assisting them with their activities they struggle doing on their own.
  • Promoted patient comfort by quickly responding to calls and handling diverse needs
  • Performed minor housekeeping tasks to keep patient areas clean and sanitized
  • Provided care, comfort and emotional support to children and adolescents facing serious illnesses and medical procedures
  • Promoted patient satisfaction by assisting with their daily errands
Host, 08/2013 - 01/2015
Traditions Spirits Davis, OK,
  • Set up and decorated menu marketing boards with current specials information and drink features
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
  • Answered telephone to provide establishment information and take party reservations
  • Helped to plan and execute parties for more than 4 guests, including coordinating menus and preparing tables
  • Helped restaurant staff set up small and large events to coordinate smooth execution
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations
  • Answered customers' questions about hours, seating, current wait time and other information
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
  • Recognized VIP customers immediately and provided special treatment, including preferred tables
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Arranged each place setting attractively and verified all items were clean and free from water spots and chips
  • Tracked seated guests and available seating
  • Cleaned and restocked front counter areas, got change for register and checked server supplies
  • Answered questions about food and order statuses for waiting customers
  • Notified servers after seating parties in section for prompt service
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests
Host, 09/2008 - 01/2010
Traditions Spirits Duncan, OK,
  • Checked menus to verify current selection availability and cleanliness
  • Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts
  • Guided guests to appropriate seating for party size, provided with menus
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders
  • Notified servers after seating parties in section for prompt service
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
  • Scheduled reservations, notified servers and managers of large groups in advance and prepared seating ahead of guests arrival
  • Answered questions about food and order statuses for waiting customers
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses
  • Answered telephone to provide establishment information and take party reservations
Education and Credentials
Associate of Arts: Psychology, Expected in 4 2010
-
Northern Virginia Community College - Annandale, VA
GPA:
Status -
  • Cum laude graduate
: , Expected in
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Employee of The Month Nomination - ,
GPA:
Status -
: , Expected in
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Positive Reviews From Management And Critics - ,
GPA:
Status -

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Resume Overview

School Attended

  • Northern Virginia Community College
  • Employee of The Month Nomination
  • Positive Reviews From Management And Critics

Job Titles Held:

  • Host
  • Nursing Care Assistant
  • Host
  • Host

Degrees

  • Associate of Arts

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