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Host Resume Example

Resume Score: 80%

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HOST
Summary

Stock shelves so customers can find products.

Cash out cash drawer. Balance drawers. Get them ready for next day

Skills
  • Payment processing
  • POS systems
  • Liquor regulations and compliance
  • Cash drawer balancing
Experience
Cheddar'sSeptember 2014 to September 2018Host
Terre Haute, IN
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Answered telephone to provide establishment information and take party reservations.
  • Checked dining and serving areas every [Timeframe] to verify proper cleanliness and readiness for guests.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Greeted guests entering restaurant and gathered information to seat groups or place on waitlist, distributing pagers to waiting guests.
  • Guided guests to appropriate seating for party size, provided with menus and [Action].
  • Answered front of house phone to inform customers of wait times, take reservations and record to-go orders.
  • Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating.
  • Cleaned seating area and checked restrooms every [Timeframe].
  • Answered customers' questions about hours, seating, current wait time and other information.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Big Lots May 2005 to February 2013Head Cashier
Terre Haute, IN
  • Directed merchandising and signage updates for weekly and seasonal promotional changes.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Developed training and mentoring procedures to keep team member performance strong and optimized for store needs.
  • Maintained work area in clean and neat manner.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Managed cashier shifts and breaks.
  • Inspected checkout areas every [Timeframe] and directed team members in cleaning, trash removal and other actions to restore professional appearances.
  • Helped customers find specific products, answering questions and offering advice.
  • Counted and balanced cashier drawers.
  • Accepted merchandise returns.
  • Helped customers find store locations and complete purchases.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Worked closely with front-end staff to assist customers.
  • Contributed abilities during heavy work periods and to cover missing employees to uphold strong service levels for customers.
  • Built and maintained productive relationships with employees.
  • Greeted customers promptly and responded to questions.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
  • Oversaw work of [Number] cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
WalmartMarch 1995 to June 2000Cashier
Terre Haute, IN
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Completeddaily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Processed customer payments quickly and returned exact change and receipts.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
New Palestine High SchoolMay 1987GEDNew Palestine, IN
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Resume Overview

Companies Worked For:

  • Cheddar's
  • Big Lots
  • Walmart

School Attended

  • New Palestine High School

Job Titles Held:

  • Host
  • Head Cashier
  • Cashier

Degrees

  • GED

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