LiveCareer-Resume

host resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Positive and upbeat Host makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.

Remarkable Front Desk Attendant with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge.

Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.

Skills

Host

  • Table Vacancy Management
  • Server Distribution
  • Guest Relations
  • Front of House Organization
  • Customer Service
  • Event Planning
  • Reservations
  • Menu memorization
  • High-volume dining
  • Table Bussing
  • Seating assignment preparation
  • Service prioritization
  • Table setting arrangements
  • Dining customer service

Front Desk Attendant

  • Multi-line phone systems
  • Correspondence management
  • Greeting guests
  • Credit and cash payments
  • Safety and security procedures
  • Guest amenities
  • Transportation information
  • Payment oversight
  • Team oversight
  • Effective planning
  • Mail and packages
  • Hospitality services
  • Oral and written communications
  • Administrative skills
  • Company policies and procedures
  • Conflict management
  • Listening skills
  • Cash transactions

Sales Associate

  • Relationship selling
  • Retail loss prevention
  • Inventory control procedures
  • Cash handling accuracy
  • Merchandising knowledge
  • Sales expertise
  • Retail merchandising expertise
  • Money Transfer Systems
  • Negotiation Tactics
  • Cash register operation
  • Money handling
  • Excellent communication skills
  • Outgoing personality
  • Sales development
  • Verbal/written communication
  • B2B sales and customer service
  • Customer- and service-oriented
  • Business development
  • Strategic planning
  • Product Sales
  • Documentation and recordkeeping
  • Reliable and punctual
  • POS system operation

Cook

  • Dish preparation
  • Cleaning and organization
  • Culinary Art
  • ServSafe certified
  • High volume production capability
  • Food presentation
  • Food preparation
  • Foodservice sanitation
  • Recipe preparation
  • Team-oriented
  • Ingredient inspection
  • Equipment cleaning and maintenance

High School Kills

  • Creative thinking
  • Communication skills
  • Self-motivated
  • 3D Modeling
  • Meeting planning
  • Professional and mature
  • Report writing
  • Executive presentation development
  • Relationship building
  • Organizational skills
Education and Training
Winnisquam Regional High School Tilton, NH Expected in 06/2021 High School Diploma : - GPA :
  • Completed coursework in Microsoft Office, Publishing and Grafic Design
  • Completed continuing education in Law Enforcement
  • Completed continuing education in Photography
  • Major in Game Design
  • Major in App Design
  • Major in Desktop Publishing
  • Major in Career/College
  • Major in House Design
  • Major in Intro-Business
  • Major in Yearbook
  • Major in Intro to Personal Finance
  • 3.2 GPA
Experience
Noble House Hotels And Resorts - Host
Little Torch Key, FL, 06/2021 - Current
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Helped restaurant staff set up small and large events to coordinate smooth execution.
  • Stayed attentive to server availability and table turnover to seat guests quickly.
  • Communicated with servers about new tables, changes in food availability and customer comments.
  • Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
  • Tracked seated guests and available seating using computer.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Helped to plan and execute parties for more than 40 guests, including coordinating menus and preparing tables.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
First Health Of The Carolinas - Front Desk Attendant
Robbins, NC, 08/2021 - 08/2021
  • Managed front desk, greeting students and visitors.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Received incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Confirmed transactional data by verifying name and payment information and clearly communicating costs and fees to patrons.
  • Arranged special accommodations for guests to maintain optimal satisfaction.
  • Reviewed safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Monitored reservations to track incoming parties and special events.
  • Maintained accurate bookkeeping of important files and ran reports and delivered updates on occupancy and revenues to supervisor.
  • Facilitated front desk operations for busy high-volume hotel.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Explained and pointed out property details to guests, including dining areas, pool, spa and fitness center.
  • Posted room charges such as food, liquor and telephone calls based on individual customer actions.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Posted charges, updated accounts and issued bills to departing guests.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Responded to inquiries and room requests made online, by phone or email.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Drafted and maintained incident reports, daily activity logs and other documents requested by management.
  • Stayed current on local attractions and special events to help guests with entertainment options.
  • Input customer data into reservation software and made immediate updates to reflect room changes.
  • Supervised daily operations of hotel front desk in absence of manager.
  • Informed travelers of hotel security features and offered details regarding safety processes and procedures.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Macy's - Sales Associate
Clarksville, TN, 06/2020 - 06/2021
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Offered product and service consultations and employed upselling techniques.
  • Acted as initial contact in addressing customer concerns.
  • Met merchandise processing standards and maintained organized and accessible work area.
  • Coordinated activities with other departments to ensure quality customer service.
  • Built trusting relationships with customers by making personal connections.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Helped average of 250-300 customers per day by responding to inquiries and locating products.
  • Facilitated timely product launches and delivered exceptional customer service to enable account retention and growth.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Processed orders through company system and coordinated product deliveries.
  • Worked with fellow sales team members to achieve group targets.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Acted as point of contact for internal and external customers across departments.
Trinity Health Corporation - Cook
Ypsilanti, MI, 03/2018 - 06/2019
  • Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
  • Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Maintained consistent quality and high accuracy when preparing identical dishes every day.
  • Grilled and deep fried various foods from meats to potatoes.
  • Enforced proper sanitation practices to prevent spoiling or contamination of foods.
  • Replenished food items from inventory and rotated ingredients.
  • Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
  • Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
  • Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
  • Regulated oven, broiler and roaster operations for cooking at correct temperatures.
  • Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
  • Precooked garnishes for later use to top off fresh dishes.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Languages
English :
Native/ Bilingual
Negotiated :
Accomplishments
  • Administration - Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

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Resume Overview

School Attended

  • Winnisquam Regional High School

Job Titles Held:

  • Host
  • Front Desk Attendant
  • Sales Associate
  • Cook

Degrees

  • High School Diploma

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