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Host Resume Example

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HOST
Summary

Hardworking Host offering 7+ years of hospitality experience. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Demonstrates excellent communication, planning and problem-solving skills.

Skills
  • Price memorization
  • Dining customer service
  • Safe food handling
  • Table setting arrangements
  • Service prioritization
  • Menu memorization
  • Wine pairings
  • Special dietary requirements
  • Effective customer upselling
  • High-volume dining
  • Seating assignment preparation
  • Customer Service
  • Table Vacancy Management
  • Server Distribution
  • Front of House Organization
  • Reservations
  • Guest Relations
Experience
Host, RPM Italian/Lettuce Entertain You Enterprises, May 2014-March 2020Chicago, IL
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Answered telephone to provide dining information and take party reservations.
  • Notified server after seating parties in section to facilitate prompt service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Offered preferred tables and other special accommodations to VIP customers.
Host, Hom woodfired grill/SURG Restaurant Group, June 2012-May 2014Milwaukee, WI
  • Monitored dining area to assess server capacity and estimate wait times.
  • Offered preferred tables and other special accommodations to VIP customers.
  • Answered telephone to provide dining information and take party reservations.
  • Escorted guests to seating area, furnished menus and highlighted daily specials to promote positive experience.
  • Notified server after seating parties in section to facilitate prompt service.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
  • Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Retail Store Associate, Delaware North/Milwaukee Brewers Baseball Club, September 2008-June 2012Milwaukee, WI
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Reduced store theft by observing customers, identifying security risks.
  • Maintained accurate and attractive merchandise displays to maximize purchases.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Completed all assigned training to stay updated on important policies and procedures.
  • Adhered to all company initiatives and achieved established goals for each.
Education and Training
Intro Course To The Court of Master SommeliersWine And Beverage, , Court Of Master Sommeliers, , Napa, CANovember 2018
Some College (No Degree)Wine And Beverage, , Kendall College, ChicagoIL
Some College (No Degree)Hospitality Management, , Milwaukee Area Technical College, MilwaukeeWI
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Resume Overview

Companies Worked For:

  • RPM Italian/Lettuce Entertain You Enterprises
  • Hom woodfired grill/SURG Restaurant Group
  • Delaware North/Milwaukee Brewers Baseball Club

School Attended

  • Court Of Master Sommeliers
  • Kendall College
  • Milwaukee Area Technical College

Job Titles Held:

  • Host
  • Retail Store Associate

Degrees

  • Intro Course To The Court of Master Sommeliers
    Some College (No Degree)
    Some College (No Degree)

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