Host Resume Example
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HOST
Professional Summary
Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities. Quality oriented and customer service focused. Initiative and proactive thinking.
Skills
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Work History
Host09/2017 to 03/2020
Sugar Bowl Ski Resort – Soda Springs , CA
Sugar Bowl Ski Resort – Soda Springs , CA
- Documented reservations and communicated changes to guests using restaurant software.
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Assisted FOH and BOH staff with preparing for events, coordinating smooth execution to maximize guest satisfaction.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Recorded available tables after seating each party using restaurant software.
- Monitored seating area and checked restrooms every hour to keep spotless.
- Took information about guests' party size, led to seating, offered menus and offered general information about our establishment.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
Contract Delivery Driver03/2009 to 06/2016
Nothing Bundt Cakes – Brentwood , CA
Nothing Bundt Cakes – Brentwood , CA
- Implemented policies and procedures across warehouse and shipping platforms.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Drove more than 150 miles per day to serve as many as 18 customers per day across IN.
- Immediately addressed problems with customers to promote speedy resolution.
- Maintained positive relationships with customers through Penske's logging system.
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Processed payments by check and cash transactions, made change and provided receipts.
- Handled customer concerns and issues effectively by verbal input/
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Represented wide range of products, including engines, vehicle side panels and all associated auto parts.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
- Displayed products properly at customer sites and according to company specifications and policies.
- Communicated regularly with route manager for delivery route details and changes.
General Manager02/2002 to 01/2008
Oil States International, Inc. – Houston , TX
Oil States International, Inc. – Houston , TX
- Maximized efficiency by coaching and mentoring 8 personnel on salesmanship principles, industry practices, company procedures and general register system.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Trained, coached and mentored staff to ensure smooth adoption of new POS program.
- Improved productivity while reducing staffing and operational costs by 20%.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Held weekly meetings with upper management to identify techniques to overcome sales obstacles.
- Maintained organized, safe and a clean facility to keep productivity high and maximize customer satisfaction.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Education
High School Diploma05/1976North Central High School-
City,
State
Associates Degree: Accounting, Business Management And PsychologyIndiana Business College-
City
- Received Associates degree in accounting and business management.
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Resume Overview
School Attended
- North Central High School
- Indiana Business College
Job Titles Held:
- Host
- Contract Delivery Driver
- General Manager
Degrees
- High School Diploma 05/1976
Associates Degree : Accounting, Business Management And Psychology
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