Creative and resourceful community service team member talented at quickly mastering new skills and processing new information. Diplomatic and gracious with a desire to deliver exceptional customer service. I am a very compassionate, loyal, trustworthy, reliable person.
Experienced Receptionist/ Front desk worker
Delivered many years of services to the Homeless population. Aided in the restoration and rehabilitation of many in the Homeless population.
Interviewed clients individually and with families to determine what services would best address their needs.Advised clients on community resources, made referrals.Communicated with public social and welfare agencies to obtain and provide information.Evaluated and addressed individual client needs and concerns.
Front desk receptionist duties included operating a multi-line telephone, transferring calls, sorting mail, entering new client data into HMIS computer system, helped to maintain order in front lobby area, aided volunteers, over saw the dispensing of medication to resident clients. administered drug tests. Aided in conflict resolution as they pertained to clients. Received, logged, forwarded, gave receipts for donations that were given to the Ministry from the public. Experienced in using office equipment (printer/ copier, fax machine, basic computer skills).
Monitored residents, over saw medication calls, entered information into daily log concerning the daily activities of residents, answered multi-line phone. Made sure that daily chores were performed.
Worked with severely mentally ill adults, the homeless and dually-diagnosed.Provided mental health support to formerly homeless clients. Entered daily resident log information regarding behavior, activities, visitors, apartment maintenance of the residents/clients. Monitored security cameras. Insured the overall safety of the apartment complex to the best of my ability. Answered phones, took and forwarded messages to the appropriate parties.
All of my work experience and training was acquired via on the job training.
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