Hospital Registrar Resume Example
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HOSPITAL REGISTRAR
Summary
Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
Skills
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Experience
Rittenhouse Markets | Philadelphia , PAHospital Registrar04/2018 - Current
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Checked claims for errors, corrected issues and mailed out promptly.
- Checked daily doctor schedules and verified insurance.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointment and procedures with Meditech.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Answered phone calls to answer customer questions.
- Improved customer satisfaction by finding creative solutions to problems.
- Handled all delegated tasks.
- Collaborated with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Recognized by management for providing exceptional customer service.
- Improved operations by working with team members and customers to find workable solutions.
- Met monthly cash collections by collecting copays and upfront costs at time of service.
Rittenhouse Markets | Philadelphia , PACashier09/2016 - 12/2017
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Read weekly sales inserts and monitored price changes.
- Processed returned items in accordance with store policy.
- Assisted customers with account updates, new service additions and promotional offers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Inspected items for damage and obtained replacements for customers.
- Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
- Welcomed customers, offering assistance to help find necessary store items.
- Received payments and issued receipts.
- Learned roles of other departments to provide coverage and keep store operational.
- Properly verified customer identification for purchases.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers.
- Resolved issues with cash registers, card scanners and printers.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Grand Avenue Sweets | City , STATECashier06/2016 - 12/2017
- Assisted with purchases, locating items and signing up for rewards programs.
- Helped customers find specific products, answered questions and offered advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
- Inspected items for damage and obtained replacements for customers.
- Welcomed customers, offering assistance to help find necessary store items.
- Promoted specific item options to drive sales and achieve add-on purchases.
- Received payments and issued receipts.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new employees in cashiering procedures, offering assistance in resolving issues.
- Trained new team members in cash register operation, stock procedures and customer service.
- Worked closely with front-end staff to assist customers.
- Assisted with completing end-of-day counts and securing funds to prevent loss or theft.
Education and Training
Colorado Connections Academy | CityHigh School Diploma05/2018
Additional Information
Shadowed at a veterinary clinic (Divide Creek Animal Hospital 2017-2018), assisting with cleaning, nail clipping, animal restraint, and other odds and ends that needed done throughout the day.
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Resume Overview
School Attended
- Colorado Connections Academy
Job Titles Held:
- Hospital Registrar
- Cashier
Degrees
- High School Diploma
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