Vicky Prandoni - Horses trainer and athlete Resume Example

I've started working as a waitress at the Cork & Bottle Wine Bar, Leicester – London. After few months I've received a promotion and I've worked as a supervisor. With the same company I've worked in a Pub as supervisor and in the office as a counter.

• Consistently provided friendly guest service and heartfelt hospitality.
• Promptly and empathetically handled guest concerns and complaints.
• Demonstrated integrity and honesty while interacting with guests, team members and managers.
• Pleasantly and courteously interacted with customers.
• Maintained high standards of customer service during high-volume, fast-paced operations.
• Handled currency and credit transactions quickly and accurately.
• Reported to each shift on time and ready to work.
• Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

I've worked for 3 years as main manager of a chain of healthy restaurant in Milan. My job was to organize all the staff and find new ideas to keep the offer updated. Communicate with doctors to create new healthy dishes, prepare the food cost, choose the packaging and decide the selling price. To cut the staff cost I have worked in the kitchen for a month and my task was to develop new healthy cakes. I spent a month in Mexico city to follow the start up of the chain.

I also went to Darjeeling to build the relationship with the organic tea supplier and I close the agreement after a week.

I followed a research with ICAM chocolate, the biggest organic chocolate company in World, to see the benefits of raw cocoa.

I can have a recommendation from the owner. 

• Reduced and controlled company expenses by cutting staff hours and working on suppliers' prices.
• Planned and conducted staff trainings per 9 months with an emphasis
• Cultivated trust between ÀMATI! and customers by explaining the project with passion.
• Cultivated trust between ÀMATI! and some suppliers (Makaibari Tea Estate and ICAM chocolate).
• Developed methods to establish and clarify customer objectives.

I worked as manager of a new coffee corner in Milan. The owner gave me the task to organize and decide what and how to sell filter coffee and healthy desserts. I helped with the start up and the owner sent me to New York to find new ideas. I still working as freelance for the same company.

I can have a recommendation letter from the owner.