Experienced collections professional with a strong track record of developing customer service loyalty and problem solving
Calls on defulted student loans and sets borrowers up on rehabilation programs for The Department Of Education. Submits accounts for administrative wage garnishment when a borrower refuses to pay. Takes incoming calls from borrowers who have questions.
Collects payments on accounts 29-59 days. Offers customers payment options that benefit the customer and the bank. Prequalfies the customer for hamp and deferment options..Takes inbound calls for customer who need assistance
Troubleshooting internet, television, and telephone service for AT&T. Scheduling appointments for customers. Answering basic billing questions for customers and upgrading customers packages.
Assisted customers with charged off credit cards with payment arrangements. Performed skip trace when needed with Accurint, Metronet and Google. Submitted accounts to legal department as when needed.
Made calls andd offered payment arrangements to customers who havr outstanding payday loans. Performed skip trace on accounts that had bad or inactive numbers. Returned phone calls and emails to corporate stores..
Assisted credit card customers by phone with payment arrangements for -accounts that were 91-180 days past due. Also assisted customers with pay-by-phones.
Assisted credit card customers with payment arrangements on accounts that were 5-90 days past due. Also Assisted customers with setting up pay-by-phones.
Assisted with grounds keeping, lite plumbing, electrical work, painting and other
maintenance needs as necessary. Also assisted customers with customer service and
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