Skilled Customer Service Representative/Data Entry Worker committed to addressing customer concerns with speed, accuracy and professionalism.
Dealt with multiple family concerns in a fast-paced environment. Maintained a clean work area at all times. Provided transportation and ran personal errands as needed. Maintained up-to-date records at all times. Responsible for handling all family accounts and making timely payments. Answered in-bound calls at all times in a friendly and professional manner.Formulated and enforced family policies, schedules and discipline measures.Developed effective relationships with all family members through clear communication.
Developed effective relationships with all shelter personnel through clear communication. Addressed customer concerns and inquiries in a timely and accurate fashion. Followed detailed procedures in a fast-paced environment; doing an initial exam of each individual animal as it was admitted. Maintained up-to-date records at all times. Assisted other departments as needed.
Made outbound calls to potential customers. Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service call script within specified time frames. Promoted company product and achieved numerous sales.
Answered inbound calls. Assisted customers in placing catalog orders over the phone. Provided accurate and appropriate information in response to customer inquiries. Maintained up-to-date records at all times. Developed effective relationships with all call center departments through clear communication.Built customer loyalty by placing follow-up calls for customers who reported product issues.
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