Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Understanding the impact of attitude in handling calls professionally. Applying the elements of building positive rapport with different types of customers via phone calls. Maintaining professionalism while managing calls with difficult customers. Managed call flow with up to 10 calls in queue per minute.
Modeling appropriate social behaviors and encouraging concern for others. Physically and verbally interacting with children throughout the day.
Maintaining household inventory and finances. Organizing calendars of upcoming school meetings and events.
Interviewed and assessed new clients.Selected and compiled relevant information and resources for juveniles to support them in overcoming mental and emotional problems. Completed documentation for students attending group sessions. Facilitated a weekly discussion group about relationship issues with families and peers.
Organizing academic and personal tasks for 3 adolescents. Filing and printing assignments while corresponding with online teachers. Administered discipline and behavior limits. Simultaneously managing homemaker duties; using a spreadsheet for budgeting, bookkeeping, appointment setting. Administered discipline and behavior limits.
Provided accurate and appropriate information in response to customer inquiries about various services. Collected customer feedback and made process changes to accounts for customer satisfaction. Developed effective relationships with all call center departments through clear communication. Built customer loyalty by placing follow-up calls for customers who reported billing issues.
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