Detail-oriented case manager exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others. Focused on developing comprehensive family and child-related programs and services. Goal-oriented professional with strong leadership capabilities.
Case managers at a facility serving more than 42 homeless and low-income veterans. Assisted more than 100 clients in obtaining education and employment. Managed a caseload of more than 15 clients at any given time.
•Responsible for processing loans approved by an Underwriter or an automated decisioning system.
•Maintain contact with account executives, realtors and clients via phone and internet.
•Responsible for, but not limited to, verifying conditions of approval which may include customer income/assets documentation.
•Resolve routine title issues including, but not limited to the following: vesting issues, child support liens, judgment liens, mechanic liens and undisclosed liens reconveyances.
•Process all loans: Conventional, FHA, VA also working with MHA refinance products
•Order appraisal, title work, and verifications; Request and gather any other necessary documentation required to process and close loans.
•Maintaining a pipeline with an average closing of 10-15 loans per month
•Successfully registered under the SAFE ACT federal guidelines.
•Coordinate the development of the care plans that will assist veteran in productive stable lives
•Complete required case management forms, monthly performance summaries, case documentation
•Responsible for assisting clients in reaching employment and educational goals
•Counsel clients in formal and informal sessions, individually and in group sessions
•Assisting Veteran in application and processing of disability, social services, and health benefits
•Develop support networks for clients through family and outside resources
•Assist with performing psychological assessments through interview of clients, family and review of client records
•Develop community outreach partnerships, donation, and volunteer services
•Assist with program planning, development of life skills curriculum and addiction treatment alternatives
•Perform crisis intervention as needed
•Provide borrowers with mortgage options, offer services for conforming and nonconforming clients
•Originate loans by initiating contact via telephone, seminars, direct marketing and internet
•Network with Real Estate Brokers, Attorney's and Insurance Agents to increase new client resources
•Analyze and verify customers documents for internal consistency, completeness, and mathematical accuracy; make adjustments
• Assist with credit repair and budget management
• Trace transactions through previous accounting actions to determine source of discrepancies
•Shift supervision of 32 bed level program in a camp setting
•Conduct Supervision meetings of counselors and client assessments and reviews
•Organize and ensure staff complete all updates trainings and performance measures
•Ensure proper head count and overall security of the campus
•Ensure counselors follow correct use of documentation and technique in addressing clients in crisis
•Administer doctor prescribed medication to client
•Develop counselors schedules and maintain appropriate shift coverage
Supervise the daily operations of a Twenty-bed detoxification and stabilization facility for substance-impaired juveniles. Complete multiple preliminary substance abuse, mental health assessments, and initiate intake or referral to outside sources. Provide group and individual drug and alcohol prevention education to multiple high-risk clients. Directly assist with the detoxification and stabilization process of multiple clients. Conduct multiple staff training sessions, as a certified instructor in Crisis Prevention and Intervention and CPR/ First Aid. Facilitate family support, anger management, drug education and social skills groups
Coursework in Social Work, Marriage and Family Therapy, Child Development, Psychology, Social Work and Counseling
Strategic Leadership course Emphasis in Social Behavior Science
40n hours of training in case management services concentration in the areas assisting families and children, Homeless, and the elderly.
Case Manager training curriculum for assisting adult homeless population in filing for social security disability and supplemental security applications
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