To continue to add to my mortgage career with Wells Fargo but utilizing all my previous customer service and mortgage skills in seeking a mortgage position in which I can use my computer, phone service and analytical skills in new and innovative ways.
Beginning as a call center representative and transitioning into the role of Home Preservation Specialist in August 2011.
I am now in the role of Home Preservation Specialist 1. Starting with the investor Freddie Mac and then with FHA.
Daily managing a pipeline of loans, using this pipeline to assist homeowners in attempting to help them save their homes through the modification process.
Take calls from the collections and foreclosure departments, working with both internal and external clients.
Reviewing documents needed for the process and pre-underwriting the loans before sending them to underwriting for decisioning.
I also manage liquidation files that are in a short sale or Deed in Lieu process, assisting clients and agents with the liquidation process by gathering documents and explaining the benefits of all liquidation options.
Assisting clients in make payments, getting their final modification documents and ultimately saving their homes... that's my driving ambition.
* Have received recognition from my manager and as well as other Home Preservation Managers regarding my successful management of a large pipeline.
* I have been a High Flyer Club for Phone Quality for 3 of the last 12 months for average phone scores of 97.5% or higher. Several other months finishing just under that percentage.
* Reached Tier 10 with Freddie Mac for number of modification closing in one month, this is the highest tier.
* Recently being accepted into a new hire mentor program for new hire training.
* Series 6 certified for variable and fixed annuities.
* Assisted clients and brokers with annuity information, transactions, and product information.
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