Promoted to Assistant Vice President after 8 years of employment.
Managed successful sales, credit & processing teams from 7-25 associates who consistently exceeded sales goals each month.
•Accommodate changing business need by assisting various Customer contact areas such as Customer Satisfaction, Credit, Customer Retention, Customer Marketing and Customer Assistance. Responded well to change and adapted quickly to each new environment.
•Responsible for providing MBNA customers with a mortgage program to best improves their financial position. Used effective sales techniques to gain commitment from customers.
•Maintain a portfolio to limit loan losses through negotiating mutually beneficial payment plans through 120-day delinquency. Efficiently manage time to maintain a well-developed portfolio of accounts while demonstrating flexibility in scheduling and encouraging team morale.
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