Detail-oriented, newly certified Phlebotomist with extensive knowledge of phlebotomy procedures and equipment. Proficient in the collection of quality blood specimens while maintaining a safe and comfortable environment for my patients.
Central Texas Phlebotomy Institute, LLC
Board Certification - April 21, 2013
Certificate # 2013042106
Provided transportation, assistance and companionship to clients. Cleaned and organized patients' home. Performed household tasks such as laundry, light cooking, meal preparation, washing dishes, dusting and vacuuming. Assisted with transferring patients in and out of wheelchairs and adaptive equipment, as well as bathing and hygiene. Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided. Sensitive to the needs of geriatric patients.
Addressed customer service inquiries in a timely and accurate fashion. Provided accurate and appropriate information in response to customer inquiries. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Built customer loyalty by placing follow-up calls for customers who reported product issues. Responsible for entering employees time, filing proposals, and processing invoices. Cross-trained and provided back-up for other customer service representatives when needed.
Managed retail shop located within the Boy Scout office. Supported executive staff and assisted as front desk CSR. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the Scout Executive to track product success. Generated leads for new sales through telephone and email contact with customers. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
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