Highly enthusiastic customer service professional with 8 years client interface experience.
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Certified Nursing Assistant with 10+ years work in fast-paced environment handling confidential paperwork, administering medication and providing quality patient care, experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate.
Maintained up-to-date and accurate program files and records.Observed and documented patient status and reported patient complaints to the case manager.Read and recorded temperature, pulse and respiration.Completed and submitted clinical documentation in accordance with agency guidelines.Prepared patient rooms prior to their arrival.Collected urine and fecal samples.Assisted with adequate nutrition and fluid intake.Planned, prepared and served meals and snacks according to prescribed diets.Positioned residents for comfort and to prevent skin pressure problems.Assisted with transferring residents in and out of wheelchairs and adaptive equipment.Tended to patients with chronic illnesses.Assisted nurses with cleaning rectal tube, G-tube, J-tube, and regular catheter insertion.Charted daily information on the residents such as mood changes, mobility activity, eating percentages, and daily inputs and outputs.Recognized and reported abnormalities and/or changes in patients' health status to nursing staff.Provided patients and families with emotional support.Exhibited compassionate care and communication with regard to issues of death and dying.Comforted patients and provided them with reassurance and encouragement.Promoted continuity of care by accurately and completely communicating to other caregivers the status of patients for which care is provided.Participated in the maintenance of safe conditions within the facility and other related areas.
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