|Skilled in call center operations
Exceptional workflow management
Adheres to customer service procedures
MS Word proficient
Strong client relations
Trusted Key Holder
Adaptive team player
Strong Organazational Skills
Data Entry proficient
Exceptional communication skills
Telephone inquiries specialist
I was a Customer Service Representative that effectively managed a high-volume of inbound customer calls. I answered a constant flow of customer calls with up to 300-500 calls a day. I handled the calls with a call processing time of 32 seconds. I addressed and resolved customer complaints as a floor supervisor. I defused volatile customer situations calmly and courteously. I provided assistants to other customer service reps as a team mentor to help them with speed and accuracy.
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