Maintain, troubleshoot and support DC systems- PCs, Servers, Network Infrastructure.
Maintain processing schedules, executes batch jobs, and prints pick documentation in AS/400 Works with all DC departments to develop new pages/reports for .NET intranet.
Monitors and maintains on-site server hardware.
Complete end-user management requests for reports and/or queries.
Troubleshoot/Repair any IT equipment that is not functioning properly.
Desktop Technical Support01/2013 － 01/2014ITNS GROUP INCKissimmee, FL
Supported 50+ users in 5 different medical offices Provided users with training as needed Provided trouble shooting for any errors or issues that arose.
Added new users using Active Directory Disabled accounts for employees that were not longer with the practice.
Provided break fix services on desktops, laptops and printers.
Setup computers for new office and new users Set up network and local printers Controlled all issues through the use of a ticketing system.
Setup inventory control system for all IT equipment.
01/2013 － 01/2013CONVERGYSOrlando, FL
Tier 1 Technical Support03/2013
Tier 2 Technical Support07/2013
Ownership of case from beginning to final resolution Gather all related logs and case related notes for escalation to engineering Provide Technical Assistance to Tier 1 Advisors Support Eligibility (Verify- offer support options) Troubleshoot iOS devices Troubleshoot Account and Password errors Escalate to Tier 2 or other department as set forth in policies Delete and/or install necessary software.
Intern02/2012 － 10/2012PUFF-N-STUFF Business Systems ManagementOrlando, FL
Proprietary Software Administration Data Management (processing, input and scrubbing) Reporting (creation, validation and processing) Logical Thought & Process Development On-site Technical Support- troubleshooting hardware, software, network Assisted as an integral team member in the process of changing IT administration from exterior vendor to in-house administration.
December 2012 Associate of Science Degree : ITT Technical Institute - Information Technology Computer Network Systems March 2016 Bachelor of Science Degree : ITT Technical Institute - Information Systems Security
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