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hilton homewood suits resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Skilled Recreational Leader with talent for planning group work and hosting .Energetic and driven leader bring 6 year of background in related roles. Ready to leverage experience and abilities to take on challenging new role. Caring and compassionat. Breakfast attenendent and evening social host dedicated to engaging residents and promoting positive experiences. Eager to build a high-quality program filled with interesting and fun activities. Highly organized and goal-oriented team player with a diplomatic nature and energetic approach. Upbeat with dedication to providing fun, safe and engaging activities to program participants. Leverages talent in social skills and communiocation to build rapport and lead by example. Excellent time management skills with aptitude for managing complex activity schedules. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Skills
  • Teamwork and Collaboration
  • Relationship Building
  • Team Leadership
  • Problem Solving and Complaint Resolution
  • Health and Wellness
  • Group Recreation
  • Friendly, Positive Attitude
Experience
11/2021 to 11/2023
Hilton &Homewood Suits Aramark Corp. Glenview, IL,
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Participated in ongoing training to enhance job skills and knowledge.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Delivered highly personalized service to each guest with goal of earning referrals and repeat business.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Cleaned up spills and broken glassware and safely disposed of sharp pieces.
  • Removed trays and stacked dishes for return to kitchen after finished meals.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Stocked displays with new and transferred merchandise.
  • Stocked service stations with ice, napkins and straws.
  • Served [Number]+ guests per day at complimentary breakfast station.
  • Asked customers about meals to assess satisfaction and collect vital feedback.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Filled and served various beverages for customers.
  • Oversaw inventory in buffet and reported replacement needs to kitchen management.
  • Greeted frequent visitors by name and explained new promotions.
  • Greeted guests with friendliness and professionalism.
  • Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
  • Verified customer credit to establish payment method for accommodations.
  • Reviewed accounts and charges with guests during check out process.
  • Deposited guest valuables in hotel safes or safe-deposit boxes.
  • Transmitted and received messages using telephones or telephone switchboards.
  • Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
  • Assisted guests at check-in, providing information on various services within hotel.
10/2019 to 09/2023
Barista Catholic Community Services Of Kent, WA,
  • Collected payments and provided accurate change.
  • Wrapped, labeled and dated food items for sale.
  • Memorized official and off-menu coffee and tea preparations.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Described menu items to customers and suggested products based on stated preferences.
  • Input orders into point of sale system and handled customer payments.
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Created signs and displays to advertise store products or events.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Educated customers on special pricing opportunities and company offerings.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Improved customer service wait times to mitigate complaints.
12/2020 to 08/2021
Front Desk Assistant Roxbury Community Center City, STATE,
  • Created and optimized employee schedules for shift coverage.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.making
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
  • Managed user profiles, security access and shared file structures.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Implemented updates, upgrades and patches to limit loss of service.
  • Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities.
  • Operated register, handled cash and processed credit card transactions.
  • Followed directions from supervisors and completed tasks within appropriate timeframe.
  • Sorted mail and answered phone calls to assist with administrative needs.
  • Guided clients through transition to independent living within community.
  • Offered support and assistance to community members.
  • Adhered to strict confidentiality policies in regard to personal and financial data.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
10/2019 to 12/2020
Chipotle Chipotle Restaurant City, STATE,
  • Presented orders to guests within anticipated service times.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Processed refunds for worn, damaged and broken merchandise.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Answered customer questions and provided store information.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Carried pans and trays of food to and from work stations, stove and refrigerator.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Education and Training
Expected in 06/2020 to to
High School Diploma:
Match Charter High School - Brighton, MA,
GPA:
Expected in to to
:
Bunker Hill Community College - Charlestown, MA
GPA:
Languages
English:
Full Professional
Negotiated:
Accomplishments
  • Consistently maintained high customer satisfaction ratings.
  • Created highly effective new program that significantly impacted efficiency and improved operations.
  • Developed relationships with over 1000 new clients and typically exceeded sales goals by 80%.
  • Promoted from breakfast attendant to breakfast attendant by morning and evening social host's by night , in less than 12-months.

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Resume Overview

School Attended

  • Match Charter High School
  • Bunker Hill Community College

Job Titles Held:

  • Hilton &Homewood Suits
  • Barista
  • Front Desk Assistant
  • Chipotle

Degrees

  • High School Diploma
  • Some College (No Degree)

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