highrise property manager resume example with 20+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :

Innovative, customer-driven Business Systems Analyst dedicated to leveraging business knowledge by unearthing, eliciting and defining underlying business needs and by automating complex business processes via highly customized, enterprise-level solutions.

  • Insightful, analytical and driven professional with forward-thinking mentality.
  • Outstanding team leader and communicator with solid track-record in exceeding stakeholders' expectations, building team loyalty, increasing operational efficiency levels and for agile customer service delivery.
  • Strengths in specifying and validating business requirements with stakeholders and IT teams.
  • Expertise in Project Management, Solution Design and Systems Implementation.
  • Financial experience including capital and expense budgeting management for a 20MM sf portfolio of commercial real estate as well as collaborative design on an Accounting Solution for commercial real estate asset management.
  • Passionate and level-headed with demonstrated ability to discover needs empathetically, to deliver the right solutions and to establish solid, long-term relationships with stakeholders and solution developers.
  • Excited to leverage two decades of experience to deliver meaningful benefit to a visionary institution with a customer-focused, innovative culture.
Core Competencies
  • Needs Elicitation & Analysis
  • Solution Specification, Validation and Design
  • Project and Product Management
  • Agile Methodology, Process Mapping, Writing Epics, User Stories & Acceptance Criteria
  • Documentation & Testing
  • Business Process Re-Engineering & Automation
  • Relationship and Customer Service Management
  • Training and Implementation
  • Motivating and Influencing
  • Problem-Solving and Critical-Thinking
  • Outstanding Listening and Communication
  • SDLC Process and Coordination with Developers, Testers and UAT Users
  • Resolving Conflicts & Mediating Differences
  • Presenting Enthusiastically and Effectively (all levels)
  • Managing Multiple Projects Simultaneously
  • Fostering Partnerships with Business and IT Teams
  • Intermediate Spanish
  • Documentation - Wrote and edited Stakeholder Analyses, BRDs, FSDs, and scope statements, as well as designed visual documents and training materials to promote clear and comprehensive communication amongst all team members.
  • Software Design - Achieved 50% increased annual contract renewals via impressive creative design for prominent, large-scale, enterprise clients ranging in vertical markets from Broadcast to Lighting (for their corporate real estate assets) to more traditional third-party Commercial Real Estate Management Companies.
  • Process Improvement - Led weekly and monthly meetings, not only as they related to the Agile and specifically, Scrum processes, but also as they related to gathering and offering input to foster continuous improvement throughout the entire SDLC.
  • Training - Assessed organizational training needs and implemented training solutions ranging from comprehensive one-on-one training on-location to group training to web training, etc, to the goal and achievement of reducing maintenance phase support time required by approximately 30% .
  • Business Development - Regularly built client relationships via the delivery of solutions that mapped clearly to well-defined KPIs. Frequently sold additional modules, services and customizations based on Clients' ability to experience solution flexibility and on dedication to their success.
  • Career Growth - Scaled with a boutique firm over two decades to go from Junior BA through various phases to Senior BA, managing projects in excess of $1 MM.
Work Experience
Highrise Property Manager, 03/1994 to 05/1998
First Union National Bank (now Wells Fargo)City, STATE,
  • Directed the management of property portfolios in excess of 20MM square feet.
  • Developed and implemented procedures and standards for corporate portfolio.
  • Implemented and managed the logistics for the budgeting and budget management of $60MM in Operating Expense funds.
  • Oversaw the budgeting and budget management of $25MM in Capital Expense funds.
Business Systems Analyst for SaaS Corporation, 05/1998 to 08/2018
Deep Forest Systems, Inc.City, STATE,

A respected business analyst, software designer and team leader. Track record of superior performance in a fast-paced, multi-project environment. Proven ability to meet hard deadlines with infections enthusiasm.

  • Developed functional requirement specifications, creating detailed use cases and Process Flow diagrams to support functional specifications.
  • Participated in Sprint Planning, Daily Scrum Stand Up, and Sprint Retrospective meetings.
  • Coordinated and performed system testing (Test Plans, Test Scripts, Scenario Testing, etc.) to ensure requirements were met. Worked closely with project team during Pilot testing; including tracking issues through to resolution and securing end user acceptance sign-off.
  • Created and implemented processes for Issue Logging, Tracking and Resolution and participated in many other facets of project documentation and implementation.
  • Developed and provided training to Pilot users.
  • Designed and implemented highly-celebrated commercial real estate asset management solutions on an IBM platform via intense, collaborative work with stakeholders and development teams.
  • Achieved project success by utilizing comprehensive documentation and analyzing procedures (Agile, CI/CD, Iterative, Scrum, Waterfall) to validate and verify projected results while keeping stakeholders involved throughout.
  • Facilitated and enhanced communication, documentation, testing, tracking and issue-resolution throughout projects by using Word, Excel Power Point, Visio, Salesforce, Slide Rocket, and a comprehensive suite of proprietary tools.
  • Transformed the business process and translated the business needs to technical solutions while performing the role of liaison between technical and business resources.
  • Used Salesforce Sales Cloud to manage our boutique firm’s sales and customer support for our B2C (Business to Customer) functions.
    Utilized Salesforce Marketing Cloud to manage marketing events such as trade shows, mass mail blasts, Google AdWords campaigns, etc. Kept track of the entire customer journey from initial contact to close of opportunity (whether win or loss) and then utilized data analytics to improve business processes.
  • Used adaptive, iterative, fast flexible framework to deliver customized enterprise solutions.
Short Break, 08/2018 to Current

Took a short break (after company unfortunately was dissolved) to assist a family member suffering temporarily poor health as well as to evaluate career direction and goals.

Education and Training
: Business Analysis, Expected in 2013 to Empathetic Business Analysis - ,

150+ hours of one-on-one training in a proven method for a) gaining an in-depth, empathetic understanding of the stakeholders' needs and b) translating that understanding, ultimately, into the implementation of solutions that solve complex business challenges.

Bachelor of Arts: English Literature, Summa Cum Laude, Top 1%, Expected in to Wingate University - ,

Scrum Fundamentals Certified (SFC); Scrum Master Certified (SMC) - PENDING


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Resume Overview

School Attended

  • Empathetic Business Analysis
  • Wingate University

Job Titles Held:

  • Highrise Property Manager
  • Business Systems Analyst for SaaS Corporation
  • Short Break


  • Bachelor of Arts

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