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HFC Resume Example

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HFC
Summary

I graduated high school in 2003, early, and went straight into college. Here I received my Certificate of completion. Unexpected in 2004, I became a Mother. By 2007 I had my third child. As a mom, I learned even better organization skills. They are my everything. In 2010 I worked about seven jobs in the St. George Cracker Barrel store. In 2013, I got my first job in jewelry. I opened Oysters, removed the pearl, set, and mounted them. The guests could pick and choose their setting right there. I met a friend there at Na Hoku. Such good friends, we became. That when she got a job at Ashley's. When I went in to buy furniture from her, the manager saw our interactions and offered me a job—a second one. I could not resist. Joining the team was one of the best experiences of my life.

I moved from Las Vegas, NV, in 2018 and joined the Broad River Retail Ashley team. I still sell Ashley Furniture. From the West to the East. I am grateful for all I have learned. My journey is not over. It has just begun. I am ready to try new things.

Skills
  • Work ethic
  • Flexible
  • Team management
  • Collaboration
  • People skills
  • Time management
  • Team building
  • Working collaboratively
  • Decision-making
  • Project planning
  • Supervision
  • Coordination
  • Active listening
  • Leadership
  • Training
  • Artistic
  • Multitasking
  • Critical thinking
  • Photograph
  • Mattress Expert
  • Computer skills
  • Reliable and trustworthy
  • Organization
  • Conflict resolution
  • Problem resolution
Experience
Broad River Retail | Fayetteville, NCHFC08/2018 - Current
  • Instructed new team members on correct procedures for all areas of operations.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Stayed up to date on requirements of all team positions to optimize training.
  • Estimated potential worker issues to produce detailed resource documentation.
  • Lent hands-on training services to maximize employee efficiency.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Developed complete training programs and led training using expert learning techniques.
  • Reviewed training delivery methods to optimize training effectiveness and costs.
  • Leveraged simulations, team exercises and group discussions to increase training program engagement.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Developed customized sales techniques to successfully sell and upsell furniture and mattress services to new and existing clients.
  • Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
  • Created and implemented store displays, promoting sales and growth.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Received a Million Dollar Writer award in 2016 for delivering exemplary service while driving strategic business initiatives.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Contacted new and existing customers to discuss how specific products could meet needs.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Followed-up with clients after installations to assess quality service and customer satisfaction.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Recommended optimal merchandise based on customer needs and desires.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Improved profit margins by streamlining operations and workflow.
RC Willey Home Furnishings Inc. | Henderson, NVRSA12/2017 - 06/2018
  • Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Negotiated and closed deals with minimal oversight.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Offered product and service consultations and employed upselling techniques.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Met with customers to offer assistance with selecting merchandise, finding accessories and completing purchases.
  • Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
  • Reset store displays for special events and seasonal merchandise changes.
Ashley Furniture HomeStore | Henderson, NVRSA 05/2015 - 12/2017
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Strengthened profit opportunities by developing key customer relationships and managing resources to meet sales objectives.
  • Leveraged industry, competitor and product knowledge trends to shape value-added solutions and approaches.
  • Delivered performance updates, quarterly business reviews and planning meetings.
Na Hoku Inc. | Las Vegas, NVSales Representative05/2013 - 07/2015
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Attended monthly company trainings on such topics as customer engagement strategies, marketing and promotions and attaining sales goals and milestones.
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
  • Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Cleaned jewelry cases daily with glass cleaner and dusters to keep all displays pristine.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Maximized efficiency and time management by effectively planning and organizing client routes within territory.
  • Fostered relationships with customers to expand customer base and enhance loyalty and retention.
  • Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth.
  • Created and implemented store displays, promoting sales and growth.
  • Created sales and revenue-generating opportunities in new markets to improve bottom line.
  • Improved profitability, developing pipeline utilizing multiple marketing channels and sales strategies.
Education and Training
Ashford University | San Diego, CAAssociate of Science in IT Management
  • Major in IT management
  • 4.0 GPA
Csn | Henderson, NVAssociate of Arts in P
Csn | Henderson, , NVBachelor of Science in PsychologyExpected in 08/2024
Dixie State University | Saint George, UTAssociate of Science in Graphic Communications04/2006
  • Completed coursework in logo screen print, photography
  • Certificate of completion in graphic communications.
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Resume Overview

Companies Worked For:

  • Broad River Retail
  • RC Willey Home Furnishings Inc.
  • Ashley Furniture HomeStore
  • Na Hoku Inc.

School Attended

  • Ashford University
  • Csn
  • Dixie State University

Job Titles Held:

  • HFC
  • RSA
  • Sales Representative

Degrees

  • Associate of Science in IT Management
    Associate of Arts in P
    Bachelor of Science in Psychology
    Associate of Science in Graphic Communications

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