Knowledgeable Technical Support Specialist demonstrating exceptional communication and leadership skills. Focused on taking a systematic approach to solving complex problems.
Emphasis in Health Informatics and Systems Analyst. Coursework in Information Technology with Hardware, SQL Server, C# Programming, Systems Analyst, Networking, Communication, and Accounting.
Oversaw IT support for 12 servers, over 500 users and 300 desktops and laptops. I was also on the front page of the local paper being an Intern for the Technical Service Center I worked at.
Analyzed software, hardware and network systems to maintain proper efficiency for the school district. Acted as primary contact for computer hardware and software problems and was ranked the highest tech in the program.Responded to all client requests for technical support by phone, email and the inter-office chat service. Prevented network loops and promoted awareness of security breaches to staff.
Served as a service desk technician, answering calls and emails as promptly as possible to prevent work stoppage. Was highly trained for repairs as well as telephone communication skills. Helped troubleshoot for the operations team with any requests they may have to increase their efficiency as well. Helped with troubleshooting compatibility with Java related programs and helped to roll back to previous versions if compatibility was not an option.
Served as the service desk technical intern. Was responsible for answering calls and creating tickets as efficiently as possible. Was also allowed to shadow the higher level techs to help install wireless access points, manage servers, troubleshoot problems with various software and hardware, contact vendors for RMA replacements, develop software packages for various clients, re-write the HTML code behind the notifications delivered via email, imaging, and other hardware installations. The company was technical support and systems analyst for clients throughout the Willamette Valley and taught me a great deal about Medical software as well as communication and professionalism.
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