Proven ability to setup, repair, troubleshoot, and install hardware and software Proficient with a variety of software applications Classroom training for MCSE / A+ certifications Fluent in using the Internet system and email functions Experienced in swapping CD-ROM, hard drives, and expansion cards, and disassembling mainframes and personal computers Proven ability to apply various troubleshooting techniques and accurately identify and isolate problem areas Knowledge of system repair involving cracked or chipped expansion boards, installation of new CPUs, connection of jumper settings, motherboards, and replacement of defective power connectors