Case manager and interviewer for a non-profit agency utilizing federal grant funds for Home Energy Assistance Program, to low-income households. HEAP approver for a Columbiana County agency which assists wtih utilities and payment plans in order to keep their service on or to restore service. Directing seven case worksers and overseeing all applications for the program. Detail-oriented exhibiting excellent communication, problem solving and strategic planning skills. Passionate about helping others.Exceptional Program Manager highly skilled at shifting between various roles within managerial positions. Active and empathetic listener with a passion for social work.Social Services Manager successful at talent development and personnel management. Cultivates positive employee morale by coaching and encouraging team members.
Cared for 6 week to 5 year old children in classroom setting with structured learning. Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Disciplined children and recommended other measures to correct behavior. Created an infant area, toddler area and preschool area of play within the daycare.Maintained daily records of activities, behaviors, meals and naps.
Ordered money from the Federal Reserve, Customer Service Representative, Educated customers on the variety of loan products and available credit options.Processed bank reconciliations and financial reports to verify practice of proper due diligence. Reconciled all teller drawers for balancing.Cross-trained and provided back-up for other customer service representatives when needed.
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