I am a bilingual community advocate seeking a fast-paced environment where I can apply my experience in case management for the individuals, addressing any barriers they may have. As an empathetic and culturally sensitive professional, I excel at working directly with a variety of clients. I also enjoy implementing process and panning event.
Have been involved in implementing many projects and positions since my start at North Country HealthCare. Starting with the Information Desk that was designed to great patients and navigate them through the new check in process. I was also the first Eligibility and Enrollment specialist for the newly combined Well Woman and FIT At Fifty HealthCheck Program as well as the first Patient Navigator. I have managed and followed up to 60 cases at a time, and have experience promoting programs via radio, television, and in the community. With my voice on the phone system in English and in Spanish, I am proud to be 'the Voice of North Country'.
Responsible for enrolling patients into the HealthCheck Programs. Working in many different Excel spreadsheet for the most accurate follow through. Tracking results and notifying patients. Presenting cases to other case mangers for other sorts of follow up. Planning and organizing screening days in-house as well as at satellite clinics. Constantly working interdepartmentally to enhance communication and improve processes.
Managed all aspects of the grant including reporting to funders, managed the budget, collected and distributed data, submitted information to our funders. Manged changes determined by funders. Part of a team that expanded the FIT At Fifty program into Mohave County. Tracked individual and team referrals to the program and shared that with clinic staff in a creative way.
Responsible for verifying eligibility and enrolling women into the Well Woman Program. In addition, implemented FIT At Fifty into the HealthCheck Programs at North Country HealthCare and throughout Coconino and Navajo County. As the face of the HealthCheck Programs I had to be knowledgeable of Breast, Cervical and Colorectal Cancer screenings as well as use Innovative thinking at all times.
Operations of North Country Health Care like checked in and checked out patients. Mastered the system of Centricity along with other internal systems. Customer service and attention to detail was critical for this roles. Understanding the importance of creating strong working relationships with the back office and the other programs was also important to best benefit our patients.
Received GED and begun general studies classes at Coconino Community College.
Have begun taking on-line classes to further my education in Social Work. I would like to finish my studies in Human Services and eventually seek a degree in public health.
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