Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.
Promoted to Health Care Referral Coordinator after 14 months of employment.
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
Increased office organization by developing more efficient filing system and customer database protocols.
Accountable for counseling military personnel from all branches of the uniformed services, explaining their rights, benefits, privileges, or obligations.
Serves as a central point to provide authoritative information concerning entitlements to health care benefits.
Responsible for coordinating evaluation appointments; schedule follow-up appointments for active duty, National Guard and Reserve Component (RC) personnel for approved line of duty (LOD) related injuries.
Key member of the Infection Control Committee and Social Committee responsible for an organization of over three hundred employees.
Key holder and time and attendance keeper for the department.
Designed electronic file systems and maintained electronic and paper files.
Ability to communicate effectively; perform advisory services for specific requests, conduct interviews and motivate customers to use benefits.
Provide reports, briefings, training and responds to inquiries from senior leaders, DA and Department of Defense (DoD).
Maintain and safe guard both hard copy and electronic medical information.
Perform administrative support for nurse case managers and staff as they facilitate health care for soldiers in remote locations.
Data entry; responsible for preparing all paperwork needed for each soldier.
Conduct initial interview with all service members entering the program by administering an assessment questionnaire.
Ensuring proper format, spelling punctuation and attention to detail, gather, assemble, compile and maintain documents/reports utilizing different computer programs.
Develop and manage all scanned medical records on share drive.
Schedule meetings; make appointments, file, phone etiquette, key holder and time and attendance keeper for the department.
Received 7 time off awards and appraisal bonuses for outstanding achievement.
Coordinated all doctors' schedules for the office.
Oversaw the office facilities; reported problems with the building, arranged office cleaning and re-ordered supplies.
Flawlessly transcribed over 5,400 dictations annually.
Tracked all patient cases and distributed results to six geographically separated locations while complying with HIPPA and Joint Committee for Accreditation of Healthcare Organizations (JCAHO).
Prepared a wide range of patient documentations, including surgical pathology consultations and autopsy reports, serving a population of over 10,000 active duty and family members in CHCS/AHLTA.
Answered an average 50 phone calls per day on a multi-line phone system adhering to HIPPA requirements. Transferred all phone calls as required.
Maintained over 3,000 medical records for histology, cytology and tumor registry departments always adhering to Air Force protocol. Processed all incoming and outgoing mail.
Scheduled monthly Quality Assurance meeting for 20 board members. Booked meeting room. Prepared meeting agenda and sent electronically to all board members. Attended meeting to take notes using shorthand. Typed meeting minutes in accordance with Air Force procedures.
Coordinated several going away parties as well as numerous department functions for a staff of 50.
Responsibilities included vital signs, sterilization procedures, stocking supplies, medial record charting, and injections, assisting in minor surgeries, EKG, patient scheduling, basic office urinalysis, basis phlebotomy, phoning medications and patient triage.
Back office responsibilities included checking in patients, vital signs, sterilization procedures, medical record charting, injections, assisting in in-office procedures, basic house keeping, urinalysis, stocking supplies, setting up equipment for each patient, x-rays, calling in new prescription and refill verification.
Front office responsibilities included faxing transactions, medical record filing, working medical charts, patient scheduling, answering multi-line phone system, cash handling and referrals and authorizations.
Business in the Global Environment
Basics of Accounting and Finance
Human Resource Development
Organizational Systems Improvement
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