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Healthcare Informaticist II (Call Ctr/Scheduling) Resume Example

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HEALTHCARE INFORMATICIST II (CALL CTR/SCHEDULING)
Summary

Focused Healthcare Informatics Specialist motivated to leverage 12+ years of Healthcare information systems experience to contribute to Billings Clinic's mission. Well-versed in analyzing various workflow processes to implement improvements. Desire to leverage information systems expertise to add value to Analytic System Consultant opportunity.

Skills
  • Workflow efficiency - MS Forms, Planner, Data & Analytics-Business Intelligence
  • Planning and coordination - MS Teams, Hub-Project Planner
  • Team building - MS Teams meetings, channels, chat, and recordings
  • Problem resolution - Cerner SR's, Assyst, LanDesk, Bomgar, Root Cause Analysis
  • Communications - Transparent Communication, Change Control, CIS Leads, Training job aides.
  • Operational improvement - Sharepoint, Process mapping, SIPOC, Six Sigma Tools
  • Process improvement - Visio, MS Flow, Workflow Designer
  • CIS Tools - Discern Reporting Portal, Infoview, Scheduling Database, Scheduling App Book, User Maintenance, DB Location Resource Maintenance, Location Alias Maintenance, DB Task Access, SI_Manager, DB Order Catalog, DB Order Entry Format/Field, Powerchart, Olympus, Bedrock
Experience
Billings Clinic | Billings, MTHealthcare Informaticist II (Call Ctr/Scheduling)10/2017 - Current
  • Analyze multiple applications to identify specifications for implementation projects, such as Cerner Scheduling, DocASAP, N-Centaurus and Amtelco.
  • Enhance Healthline, Call Center and Scheduling operations by working with team members across the organization to find workable solutions by analyzing pertinent data and mocking up value added build in various applications.
  • Collaborate with management, end users and IT in multiple departments and sites to drive scheduling process changes. Use of CIS Change Log for Billings and regional affiliates related to Scheduling. Change Review Board involvement when a change is requested that may impact multiple teams or sites.
  • Contribute to implementation and consistent maintenance of Cerner Scheduling, Healthline and Call Center information systems. Involvement with Cerner upgrades, validation and submission of SR and related MTA's. Scheduling end user support for Billings and regional affiliates.
  • Work collectively with team members to deliver project requirements, develop solutions and meet deadlines. Collaborate with both clinical and financial team members throughout the organization.
  • Primary Data and Analytic subject matter expert within Scheduling Team. Build, modify or share existing reports with leadership, Operational Excellence or requesting BI Team members and assist with interpretation of the data. Proficient in Power Insight/Infoview and familiar other Cerner Reporting Tools, Population Builder, HealthAnalytics and Practice Management.
Billings Clinic | Billings, MTHealthcare Informaticist I - Scheduling04/2012 - 10/2017
  • Analyzed Cerner Scheduling to identify specifications for implementation projects for various service lines. Power Insight (Infoview) and Discern used to gather and analyze value added data.
  • Collaborated and Improved operations by working with leadership and end users to find workable solutions related to Cerner Scheduling.
  • Resource to all levels of staff, responding to questions related to Scheduling and assisting with problem resolution.
  • Worked closely with team members across the organization to deliver project requirements, develop solutions and meet deadlines.
  • Improved customer satisfaction by finding creative solutions for scheduling barriers internal and external. Patient Portal, DocASAP online scheduling and utilization of automated reminder systems put into practice.
  • Implemented CAP/CPOE scheduling build and process improvement across Billings Clinic and regional affiliate sites. Onsite and remote support provided for go live and post go live.
Billings Clinic | Billings, MTDatabase Quality Specialist01/2008 - 04/2012
  • Analyzed data related to Healthline triage calls, consumer and provider data from Sharp Focus and Power Insight. Extracted and analyzed data from WebTrends in relation to Billings Clinic web statistics.
  • Improved operations by working with Marketing and Healthline team members to identify areas of improvement.
  • Maintained internal and external physician database for online provider profiles located on the Find a Physician webpage and Billings Clinic intranet. Maintained consumer data, class registration setup and data extraction for Marketing department.
Education and Training
Montana State University - Billings | Billings, MTBachelor of Science in Business Administration - Information Systems2006
Accomplishments

Billings Clinic Operational Excellence - Yellow Belt - September 2011

Additional Information

Active member of Billings Clinic Domain Stewards and Power Insight User Group - Scheduling team representative.

Additional Coursework - Cerner Millennium: Discern Explorer 1 WBT, Discern Analytics Overview, Building and Maintaining PowerOrders, Understanding Event Codes and the Event Set Hierarchy

REFERENCES: Available upon request.

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Resume Overview

Companies Worked For:

  • Billings Clinic

School Attended

  • Montana State University - Billings

Job Titles Held:

  • Healthcare Informaticist II (Call Ctr/Scheduling)
  • Healthcare Informaticist I - Scheduling
  • Database Quality Specialist

Degrees

  • Bachelor of Science in Business Administration - Information Systems

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