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Healthcare Business Analyst Manager Resume Example

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HEALTHCARE BUSINESS ANALYST MANAGER
Professional Summary

Dependable Medical Records Specialist with 15-years background in document assessment and quality review. Driven performer skilled in managing subpoena and court order processing. Enthusiastic and committed to accuracy, with great decision-making skills. As a Business Analyst with over 19+ years of successful experience. Recognized consistently for performance excellence and contributions to success in Healthcare industry. Strengths in Business Development and Management backed by training in Business Analytics.

Accomplishments
  • Supervised team of 10 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Skills
  • Risk mitigation
  • Business impact analysis
  • Program development
  • Compliance assessment
  • Analytical skills
  • Multitasking abilities
  • Customer service
  • Planning and Coordination
  • Data management
  • Microsoft Office
Work History
03/2015 to CurrentHamilton Healthcare, Business Analyst ManagerCompany Name | City, State
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Identified new methods to optimize medical records management.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Kept accurate log of all requests for medical information and records.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Accurately pulled patient records for upcoming appointments and procedures, typically within 1-hour period.
  • Interacted and communicated easily with department personnel and public.
  • Reviewed charts and flagged incomplete or inaccurate information.
09/2008 to 03/2015Aster Hospital, Business Analyst Assistant ManagerCompany Name | City, State
  • Offered expertise to business continuity planners to guide, support and lead strategy development.
  • Conducted or oversaw contingency plan integration and operation.
  • Devised and deployed training tools and business structures to help department leaders and liaisons develop and improve business continuity plans.
  • Created or administered training and awareness presentations or materials.
  • Revamped plans to enhance company's capability of maintaining and recovering critical business functions.
  • Wrote reports to summarize testing activities, including descriptions of goals, scheduling and recommendations.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Used risk analysis tools, mitigation strategies and management approaches in consistent fashion with different departments.
  • Offered friendly and efficient service to all customers, handled challenging situations with ease.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Received and processed stock into inventory management system.
  • Used coordination and planning skills to achieve results according to schedule.
12/2005 to 09/2008Healthcare Diagnostics Business AnalystCompany Name | City, State
  • Communicated effectively with staff, patients and insurance companies by email and telephone.
  • Identified new methods to optimize medical records management.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Kept accurate log of all requests for medical information and records.
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Managed system conversion and maintained minimal downtime during updates.
  • Interacted and communicated easily with department personnel and public.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Drafted quarterly and yearly reports on company financial metrics to assess successes and account for deficiencies.
07/2001 to 12/2005Pharmaceuticals Business Analytics Company Name | City, State
Education
06/2001Associate of Science | Science EducationSiddharth College, City
Affiliations
  • Association of Information Technology Professionals
  • Toastmasters
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • Project Management Institute
  • American Society of Safety Professionals
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Resume Overview

School Attended

  • Siddharth College

Job Titles Held:

  • Hamilton Healthcare, Business Analyst Manager
  • Aster Hospital, Business Analyst Assistant Manager
  • Healthcare Diagnostics Business Analyst
  • Pharmaceuticals Business Analytics

Degrees

  • 06/2001 Associate of Science | Science Education

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