health program manager ii resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -

Dedicated Public Health Genetics professional with high level experience in newborn screening program development, implementation and evaluation.

  • Health information systems
  • Intermediate skills with MS Office
  • Intermediate skills with remove meeting applications
06/2017 to Current
Health Program Manager II State Of Arkansas West Fork, AR,

As a manager with the Newborn Screening Section (NBS), I am responsible for overall NBS program planning, implementation, monitoring and quality assurance. I establish section priorities and plans including decisions regarding program design, structure, staffing and budget.

· I oversee implementation, monitoring and evaluation of all program components including specimen collection, handling and tracking, result reporting, and clinical follow-up both for short term diagnosis and long term review.

· I provide leadership in the planning and implementation of NBS Program expansion to include additional disorders added to the Federal Recommended Uniform Screening Panel (RUSP).

· I review and update policies, protocols and procedures to maintain consistency and compliance with professional organization requirements and state/federal guidelines, regulations and standards. I recommend and apply changes in NBS regulations as new legislation is implemented.

· I development a scope of work (SOW) and review qualifications of partners for of contracted work. I ensure proper technical assistance for successful SOW implementation is provided by NBS Section staff.

· Participate in the development, maintenance, and operations of our Screening Information System (SIS) database application. SIS is a web newborn screening database used by program stakeholders including lab staff, follow-up staff and clinical specialists.

· I oversee the development, review and distribution of education materials regarding Newborn Screening. This includes an introductory pamphlet for families about NBS, family information sheets for a positive screening result and action and fact sheets for primary care providers.

· I manage the multidisciplinary NBS Section staff including direct supervision of higher-level staff.

06/2016 to 06/2017
Health Program Specialist II California Department Of Public Health City, STATE,

My primary role was as lead liaison for the NBS Special Care Center (SCC) Vendor Agreements. This involved working with the special care centers in using our SIS NBS database to provide diagnostic and treatment information for cases referred to them through screening. In addition, they provide annual summaries of children diagnosed with a condition detected through Newborn Screening.

· I worked with other liaisons to develop a scope of work for the SCC that provided continuity but addressed needs of each specialist group.

· I worked with program evaluation staff and the division IT consultant to develop short and long term reporting tools for the SCC in the SIS system.

· I provided technical assistance, training and support for the SCC in the use of our SIS system.

· I developed reports to monitor SCC compliance with the SOW and to simplify invoicing.

02/2007 to 06/2016
Genetic Disease Program Specialist II California Department Of Public Health City, STATE,

I continued my work monitoring the daily monitoring of NBS processes and added work with midwives and metabolic centers.

§ I was responsible for registering new midwives clinicians who wanted to provide newborn screening including setting up their profile in the SIS computer system and providing detailed information and education about the NBS program including collection protocols, follow up procedures and the billing process.

§ I worked with staff at GDL and the CCS Metabolic Centers to ensure the timely and accurate reporting of phenylalanine monitoring results for PKU patients. This included making sure that all diagnosed cases got entered in the registry and that they were referred to the appropriate clinic.

§ . I was responsible for the maintenance and updating of the MPKU registry and the provision of information regarding Maternal PKU Syndrome to women diagnosed with PKU of reproductive age.

§ Participated in Maternal PKU camps and conferences that provided information about dietary control, genetics, decision making and self-esteem to young women at risk for maternal PKU

05/2000 to 02/2007
Genetic Disease Program Specialist I California Department Of Public Health City, STATE,

As a Genetic Disease Program Specialist I, my primary role was as NBS Monitor. I was responsible for reviewing the daily flow of NBS data to insure the timely and accurate reporting of test results by our regional NAPS labs and immediate action by our regional follow-up staff at our Area Service Centers (ASC).

§ I worked with NAPS lab supervisors and staff to ensure compliance with contract requirements related to data entry and reporting of interesting cases in SIS

§ I was responsible for the daily review of results from the laboratories for consistency in interpretation and follow-up recommendations.

§ I worked with our regional follow-up staff at our ASC staff to monitor the flow of interesting cases that are called out to them and seeing that they are resolved in a timely and appropriate manner.

§ I provided technical assistance and support to ASC staff in the use of SIS to monitor case load.

§ I was responsible the preparation of basic program summary reports such as number of tests per collection facility and presumptive positive rate.

I worked with the mailing vendor to ensure compliance with contract requirements regarding the timely creation and mailing of results for the newborn screening test.

Education and Training
Expected in 05/1992 to to
Bachelor of Science: Biology
Catholic University Of America - Washington, DC
Expected in to to
MS Coursework: Genetics
Howard University - Washington, DC

Completed four semesters of classwork and passed comprehensive exams in genetics.

Completed four clinical interneships in Genetic Counseling.

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Resume Overview

School Attended

  • Catholic University Of America
  • Howard University

Job Titles Held:

  • Health Program Manager II
  • Health Program Specialist II
  • Genetic Disease Program Specialist II
  • Genetic Disease Program Specialist I


  • Bachelor of Science
  • MS Coursework

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