Health Outreach Specialist Resume Example Bickford Senior Living

HEALTH OUTREACH SPECIALIST

Summary

Extensive training in developing and executing business plans as well as steering businesses and institution operations to optimize efficiency, productivity, cost-effectiveness, and quality. Talent for developing and integrating innovative ideas, techniques and creative processes as a whole to maximize bottom-line results. Adept in defining and implementing training and instructional methods and procedures to develop high-performance teams. Plan, design, develop and monitor health programs to change policies and environments. Provide training, deliver presentations, activities and workshops. Motivate, track activities and measure results. Compile statistics, analyze data; make recommendations, complete reports, and lead subordinate staff. Develop target benchmarks, positive outcomes, and evaluation tools. Oversee promotion efforts to provide those in need with information regarding all aspects of well-being. Well-versed in strategies for ensuring achievement of objectives through active collaboration with businesses, healthcare system stakeholders including clinics, hospitals, health centers and senior centers, laboratories, pharmacies, and employers. Dynamic communication and interpersonal relation skills vital to productively interfacing with broad populations across businesses, communities, public, government and related sectors. Proficient in electronic data management, information development, documentation auditing, and records/files maintenance. Substantially enhanced operational efficiencies for employer by successfully organizing and revamping complex filing system. Valuable professional experience in the health insurance industry gained through 4 years of provider credentialing and healthcare facilities and institutional auditing in Quality Assurance at Blue Cross and Blue Shield of Kansas City, Missouri.

Experience

November 2012 to CurrentBickford Senior Living － Ames , IA

Health Outreach Specialist
November 2012 to Current

Serves as project leader for PIP (Performance Improvement Processes).
Collaborate with local health departments and other community partners.
Initiate programs to address the health needs of families with an emphasis on women and children.
Plan, administer, organize, and successfully implement all activities in relation to the health promotion operations.
Develop and prepare health promotion materials and programs, educational presentations and special events.
Promote healthy habits and practices in outreach materials and presentations.
Manage and provide guidance on over-the-counter catalog products in line with the health plan policies.
Manage over the counter catalog sales transactions of over $800,000 annually.
Increased over the counter catalog sales by 17% over two-year period.
Monitor customer preferences to determine focus of sales efforts.
Led over the counter sales calls with team members to establish sales and customer retention goals.
Develop and execute sales promotions.
Provide expert product and service information.
Set up and maintain a certified system of keeping records and the preparation of yearly budgets.
Update records, calculate costs, organize reports and carry out other administrative and clerical staff duties.
Work with administration and case management to provide knowledge, program materials and frequently asked questions.

Patient Transition Specialist
September 2011 to November 2012Lumeris － Fredericksburg , VA

Validated patient demographic information, equipment, insurance, and ordering physician, resolve discrepancies as needed.
Reviewed existing medical necessity information for accuracy and compliance.
Created new or revised for prescription certificate of medical necessities as required.
Obtained supporting clinical information for medical equipment from appropriate sources needed for order processing or reimbursement.
Resolved patient and customer complaints by identifying problems and coordinating appropriate corrective action.
Ensured compliance to company policies and procedures including federal, state, and local regulations.

Client Service Representative
October 2004 to September 2011Dove Lewis － Portland , OR

Researched drug test result inquiries and reported findings directly to clients by secured website.
Examined all relevant information to assess the validity of complaints; determined possible causes.
Ensured proper changes made to resolve customer complaints.
Documented details of interactions, transactions, inquiries, comments, and actions taken for resolution.
Conferred with customers by telephone and secured website to provide information about products and services, drug test orders and accounts.
Ensured compliance to company policies and procedures including federal, state, and local regulations.

Education

BBA Bachelor of Business AdministrationBaker University

2016MHA Health Care Administration, Kaplan University

Skills

administrative, budgets, case management, catalog, clerical, resolve customer complaints, clients, special events, focus, health promotion, insurance, materials, policies, presentations, Processes, product and service information, project leader, sales, telephone, website

Resume Overview

School Attended

Baker University
MHA Health Care Administration, Kaplan University

Job Titles Held:

Health Outreach Specialist
Patient Transition Specialist
Client Service Representative

Degrees

BBA Bachelor of Business Administration
2016

Health Outreach Specialist Resume Example

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