health navigator resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Results-focused healthcare professional with strengths in various health management related processes. Proactive leader with strengths in communication and collaboration. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Efficient with HR related tasks. Able to perform a variety of clerical and technical support services for HR department. Multiple years experience in pre-employment, staffing and on-boarding processes.

  • Community Health Services
  • Medical Advocacy
  • Critical Thinking
  • Medicaid and Medicare Paperwork
  • Problem Solving
  • Goal Setting
  • Medical Records
  • Legal Compliance
  • Data Analysis
  • Documentation and Recordkeeping
  • Spreadsheet Tracking
  • Personnel Records Maintenance
  • Employee Data Record Keeping
  • Interpersonal Communication
  • Onboarding and Training
  • Employee Interviews
  • Understanding of HR Policies
  • Administrative Skills
  • Employee Counseling and Support
  • Oracle PeopleSoft
  • ADP Workforce Now
  • Data Entry
  • Staff Development
11/2019 to Current Health Navigator Family Health Centers Of San Diego, Inc. | Spring Valley Elementary School - San Diego, CA,
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Analyzed program KPI's to better assist chronic care managements patients within multiple organziations
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Maintained records management system to process personnel information and produce reports.
  • Explained policies, procedures and services to patients.
  • Managed special initiatives to promote healthy improvements such as losing weight and ceasing tobacco usage.
  • Assisted clients with identifying and pursuing different health and wellness objectives.
  • Supplemented physician care for chronic illnesses and supported disease management by reinforcing treatment plan instructions and suggesting healthy lifestyle changes.
06/2018 to 03/2019 Wellness Coordinator Aveanna Healthcare | Chandler, AZ,
  • Cultivated strong relationships with vendors and internal staff.
  • Compiled data and information to prepare reports highlighting participant progress and success.
  • Evaluated patient care plans and monitored progress through as needed visits.
  • Handled merchandise in accordance with product handling standards.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
  • Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
05/2017 to 08/2018 Guest Services Coordinator Accor Hotels | Kohala Coast, HI,
  • Set up appointments, processed payments and responded to wide range of questions.
  • Scheduled special guest services internally and externally, including spa and dinner reservations, event tickets and transportation.
  • Delivered new hire and recurrent training to maximize team productivity and compliance with standards.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed large volume of guests and improved overall customer service.
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
02/2015 to 06/2017 Assistant Store Manager Tory Burch | Destin, FL,
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Reviewed inventory and sales records to prepare reports for management and budget departments.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Recruited, interviewed and hired qualified employees to provide top-quality service.
  • Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed employee rehires, transfers, terminations and withholdings.
  • Managed payroll for temporary, hourly and salaried employees.
  • Followed IRS guidelines and state regulations when submitting payroll taxes.
  • Compiled financial, accounting and auditing reports to calculate profits and losses.
Education and Training
Expected in Bachelor of Science | Health Studies University of Louisiana At Monroe, Monroe, LA GPA:

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Resume Overview

School Attended

  • University of Louisiana At Monroe

Job Titles Held:

  • Health Navigator
  • Wellness Coordinator
  • Guest Services Coordinator
  • Assistant Store Manager


  • Bachelor of Science

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