Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty.
Bilingual, Fluent in Spanish.
Public Relations courseworkSocial Media and Communications coursework.Continuing education in Property And Casualty.
Provided accurate and appropriate information in response to customer inquiries.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Interviewed prospective clients to learn about their financial needs and to discuss any existing coverage.Promoted agency products to customers in person, on the telephone and in writing.Pursued continuing education and training programs to continue professional development.Presented account proposals in a professional and timely manner.Developed life insurance and commercial insurance leads.
Accurately collected and recorded patient medical and dental histories.Educated patients about proper oral hygiene and prevention of dental diseases.Regularly planned and coordinated public dental health programs.Called patient to schedule.Recover patients to come back.
Recommended and helped customers select merchandise based on their needs.Informed customers about sales and promotions in a friendly and engaging manner.Confirmed that appropriate changes were made to resolve customers' problems.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.Extended customer subscriptions, offering discounts and promotions to ensure retention.Trained new employees on company customer service policies and service level standards.
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