March 2015 to Current2 A Healthier You LLC － Dallas, TX
Healthcare provider for BlueCross BlueShield, Cigna & United Healthcare Insurance plans & other 3rd-party vendors Employee Benefits Services Provider: Responsible for delivering a positive employee benefits experience to employer-funded benefit plan members at Toyota, PepsiCo, American Heart Association and other DFW-area employers and providing training that empowers employees to make educated benefits decisions.
Recognized by leadership for championing process, platform and product improvements that increased efficiency.
Improved the employee experience by clarifying coverages of benefit plans, increasing employee awareness of Summary Plan Descriptions (SPD) and providing guided questions for employees to ask their Benefits Administrators.
Made recommendations to platform and app development teams and plan administrators that improved the user experience of online tools and programs by using feedback from 100+ benefits-eligible members.
June 2013 to March 2015Alliance Data Systems － Plano, TX
Provider of marketing and loyalty campaign services for retail client customer-facing programs; 12,000+employees Health Benefits Project Manager: Successfully managed comprehensive health benefits projects and wellness program relaunch spanning 40+ sites, managing vendors and training and developing employee champions.
Selected to present "Saying "Hello" to Good Health: The healthyAlliance Evolution and Retail's Call to Action" at 2014 HR Professionals Conference (100+attended) with Retail LOB partners /Benefits Director.
Recognized for expanding employee "Rewards & Recognition" program and training employee champions to implement initiative, reinforcing positive health behaviors and building a supportive culture.
Exceeded industry-average biometric screening participation rate without using an incentive.
44% participated, with surveys indicating 99% would recommend program to other employees.
Evaluated fitness reimbursement program, identifying six key improvements that reduced administration time by 300% and improved the employee experience.
April 2012 to June 2013Devon Energy Corporation － Oklahoma City, OK
Mid-sized natural gas and petroleum exploration company, with onshore production sites in US and Canada Wellness Program Manager: Recruited, trained and developed a network of 130+ champions, strategic hires and staff augmentation, sourced and managed vendors to deliver program across 80+ locations.
Expanded fitness-based program to wellbeing and employee engagement program that won prestigious Institute for Health and Productivity Management's Value Based Health Award.
Designed positive employee experience that improved Calgary location participation from 28% to 90%.
Directed initiative based on Gallup's Wellbeing: The Five Essential Elements by facilitating trainings, hosting book clubs and presenting lunch and learns, resulting in a 150% increase in the number of champions in 4 months.
Health Education Specialist July 2009 to April 2012Quest Diagnostics － Lenexa, KS
World's largest diagnostics testing, information and risk assessment services and solutions provider; 45,000 employees Recruited, trained, and developed champions and HR business partners and partnered with employee affinity groups to deliver HealthyQuest employee wellness program and other people initiatives across LOBs and EOBs.
Delivered products and sales support services for 300+ Blueprint for Wellness clients and Sales Team.
Designed innovative approaches and solutions to improve call center employee health and address retention, absenteeism and other cost drivers by conducting root cause analysis and collaborating with Six Sigma experts and partnering with leadership team.
Documented user experience map for the Blueprint for Wellness biometric screening product, evaluated touchpoints and identified 22 opportunities to improve user experience and appointment "show-up" rates.
Conducted training needs assessment with 25 HealthyQuest champions, using findings to create a set of learning modules for the Health Promotion Leader Training product.
Directed pilot test of the WorkForce View culture assessment product with ~700 employees in five business units.
100% would recommend product to a colleague or client.
Created communication toolkit to help benefits administrators successfully implement new outcomes-based incentive program for their employees and reduce number of issues-related calls to Quest Diagnostics call centers.
Progressive Human Capital and Change Management Consulting and Training and Development experience with Booz Allen Hamilton, the Centers for Disease Control and Prevention (CDC) and other companies, 2001-2009.
Key accomplishments include: Awarded Team's Appreciation Award (awarded to 1 person) by Booz Allen Hamilton for "Outstanding Contribution" to high-level organizational change management project for the Internal Revenue Service (IRS).
Selected to work with the Centers for Disease Control and Prevention (CDC) to build the public health workforce by leading recruitment efforts for CDC workforce training and development programs, including managing $100K creative services contract to create marketing materials and driving approval for new Learning Management System (LMS).
Ensured continuity of clinical trials at PRA International by directing employee recruitment and retention research initiative to reduce 30+% staff turnover, designing instrument, analyzing 90+ responses and recommending solutions to recruit and retain mission-critical staff.
Developed Lean Six Sigma (LSS) Change Acceleration Toolkit for IRS organizational change management project by training cross-functional team of LSS experts and behavioral scientists to translate tools into simplified language, making it easier for employee change agents to understand, apply and use the tools.
Gained Congressional support for expansion of CDC program designed to improve women's health to 15 states by developing methodology to evaluate $20M/year-funded program, publishing findings in a professional journal, capturing success stories and training 100+ stakeholders on evaluation process.
Master Certified Health Education Specialist (MCHES), National Commission for Health Education Credentialing : 2011
Master of Arts (MA) : Health Studies, 2000University of Alabama RIVA Institute － Tuscaloosa, ALHealth Studies
I'm more than just a wellness expert. I discover the root causes of performance, turnover and health issues and design, implement and evaluate an integrated strategy so employees experience a higher level of engagement at work and organizations can become healthier. MCHES-certified professional with 10+ years in employee well-being, wellness and health promotion and 9+ years in human capital and change management Recognized by leadership for driving organizational change and well-being by designing positive employee experiences, creating supportive cultures, and building leadership capacity STRENGTHS & AREAS OF EXPERTISE Employee Engagement * Focus Groups & Surveys * Budgeting & Expenses Strategic Communication * Change Management * Facilitation & Presentations Training & Leadership Development * Process Improvement * Health Promotion Employee Experience * Culture of Health * Recruitment & Retention Employee Health * Employee Well-being * Employee Wellness Benefit Plans * Wellness Meetings * Partnerships & Collaboration
Microsoft Office Applications - Word, PowerPoint and Excel, advanced proficiency