I am a caring and focused professional focused on helping seniors age with quality of life, dignity and support. I have a strong respect for seniors and am focused on ensuring that each and every person who visits or contacts the COA knows that they are important to me.
Experience working with seniors and their families to evaluate their needs
Case management coordination
Meticulous writing and editing skills
Strong interest in health programs, resources and residential choices to improve quality of life
Exposure to the programs and policies of three Massachusetts COAs
Experience with families facing dementia and education via workshops focused on approaches to dementia care
Flexibility to jump in and help out at any COA function
Understanding of the importance of confidentiality in the COA setting
Experience coordinating and training of COA volunteers and part-time staff
Protective services training through MCOA
Matter of Balance training through Center for Healthy Living and Excellence
Manage Respite Companion Care Program. Complete intakes, home visits and scheduling. Conduct home visits and develop care plans.
Oversee application process and placement of 100+ volunteers in the Senior and Veteran Tax Work-Off Programs.
Assist in teaching of Stanford Chronic Disease Management programs and Matter of Balance evidence-based programs.
Oversee intergenerational summer program, walking group and COA fitness room.
Management of website, service schedules and database
Building use management
Support of congregation as their point of contact
Writing and preparation of church bulletins, announcements and newsletter
Preparation of content of COA newsletter in Microsoft Publisher
Answering office calls, communicating resources, registering seniors for events, tracking event attendance
Conducted home visits to evaluate seniors' needs and connect them with services
Assisted seniors with applications for fuel assistance
Encouraged isolated seniors to participate in COA activities
Interviewing customers and writing customer profile stories
Preparation of product announcements and press releases
Editing of product data sheets
Wrote customer stories, press releases and articles for a healthcare informatics vendor
Development of message for major product line brochures
Writing of consumer-oriented medical education literature
Review of patient education materials with health professionals for content accuracy
Participated in the development of a protocal-based patient education system
Consulted with sales staff to answer requests for proposal
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