Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Skills
Outstanding Customer Service
Organization
Time Management
Team Player
Detail Oriented
Adaptable
Reliable
Microsoft Office - Expert
EMR - Epic, Centricity/Athena
Work History
09/2022 to Current
Health AssistantAccolade, Inc. – Remote, OR, Portland, OR
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Referred and screened patients to make best use of resources, triage staff and serve community members.
Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Enhanced office productivity by handling high volume of callers per day.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Scheduled appointments with specialists on behalf of clients.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Reached out to insurance carriers to obtain prior authorization for prescription medications.
Input all patient data regarding claims and prior authorizations into system accurately.
Mentored new hires, resulting in stronger staff development and increased productivity.
07/2021 to 07/2022
Chat AdvisorBurcham Hills – East Lansing, MI, Work From Home
Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Handled up to 4 chats simultaneously.
Top 20 chat advisors in the entire company for 8 months in a row.
Remedied issues quickly and within parameters of company-mandated policies and procedures.
Documented all customer information accurately in computer system, providing dated notes for future reference.
Worked closely with each customer to carefully resolve issues within timely fashion.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
07/2018 to 04/2020
Caregiver Interventional Spine Medicine – Plaistow, NH, Battle Ground
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Transported individuals to events and activities, medical appointments and shopping trips.
Monitored client vital signs, administered medications and tracked behaviors.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Documented residents' mental status, sleep and eating patterns in medical record books.
09/2017 to 07/2018
Medical Administrative AssistantSea Mar Community Health Center – City, STATE, Battle Ground, WA
Organized paperwork such as charts and reports for office and patient needs.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Supported office staff and operational requirements with administrative tasks.
Welcome patients and visitors by greeting patients and visitors, in person or on the telephone; answering or referring inquiries.
Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
Verified insurance coverage to prepare for upcoming patient appointments.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Called patients to confirm scheduled appointments day in advance.
Converted paper charts into digital files and uploaded to EMR system.
Education
Expected in 12/2014 to to
Medical Administrative Assistant Certification: Medical Administration Everest College - Vancouver, WA, GPA:
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