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Health And Welfare Claims Examiner Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home:
  • Cell:
  • resumesample@example.com
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • ADMINISTRATIVE, VIEW
  • Ad, Vision
  • Benefits
  • Billing
  • Bi
  • Com
  • Customer Service
  • DELIVERY
  • Financial
  • Forms
  • Government
  • Instructor
  • Insurance
  • Inventory
  • Access
  • Powerpoint
  • 2000
  • Payroll
  • Policies
  • PROCESSES
  • PROGRAM PLANNING
  • PROPOSALS
  • Quality
  • Quality assurance
  • Quality control
  • Real time
  • Reporting
  • Research
  • Sound
  • Spreadsheet
  • STRATEGIC
  • Supervisory
  • Supervisor
  • Taxes
  • Tax
  • Telephone
  • Phone
  • Phones
  • Transcription
  • Treasury
Work History
, 03/2015 to 01/2023
, ,
  • 2015 plus OJI until 2/09/2015 WL for new hire team from 2/.
Health and Welfare Claims Examiner, 05/2016 to Current
Bickford Senior LivingDecatur, GA, United States
  • Process and coordinate medical, dental, vision, prescription, medicare and medicaid claims for the Boilermaker NTL union members.
  • Advise and determine eligibility for such benefits.
  • Supervisor: Kelly Breshears (913-342-6555) Okay to contact this Supervisor: Yes, Salary: 60,418.00 USD Per Year Hours per week: 50 Series: 0962 Pay Plan: IR Grade: 07 Supervisory Contact Representative (This is a federal job) Duties, Accomplishments and Related Skills: DEVELOP AND INTERPRET GUIDANCE ON PROGRAM PLANNING, EXECUTION AND EVALUATION FOR THE COMPLIANCE, ACCOUNTS MANAGEMENT AND/OR TAXPAYER EDUCATION AND COMMUNICATION FUNCTIONS: I used the Accounts Management Program Letter and HQ Training Plan compared to Matrix, EQRS, MAST and other reports to address my team’s efficiency and accuracy to ensure that I am meeting the expectations for the service.
  • My team is above the funded rate for all its paper programs in efficiency and at 93% for customer accuracy across both paper and phone programs versus the service center goal of 89%.
  • This is approximately 10 hours per week for 4 years to total about 1,920 hours.
  • STUDY PROBLEMS FACING OPERATING UNIT FUNCTIONS OR THOSE OF PARTICULAR CONCERN WITHIN THE ORGANIZATION ASSIGNED: After being designated the Referral Coordinator for Kansas City AM, I had to identify issues for the program such as program participation, issues with systemic issues such as - X freezes which impacted inventory volumes and created multiple open controls and issues with aged inventories due to our monitoring guidelines.
  • I created proposals for volunteers from each department to evenly distribute the inventory, guidelines for contacts on multiple controls and established procedures to consolidate the monitored inventory in CIS versus using multiple systems.
  • This consists of approximately 10 hours per week for a year and 3 months to total about 720 hours.
  • ANALYZE ASSIGNED PROGRAM AREAS TO DISCERN TRENDS IN PROGRAM DELIVERY AND CONSOLIDATE REPORT DATA TO MEASURE THE EFFECTIVENESS IN MEETING BASELINES OR DEGREE OF PROGRAM PLANS AND ACHIEVEMENTS SUPPORT STRATEGIC INITIATIVES: For the Referral Program, I updated case creation and monitoring procedures to reduce reliance on the ICT system 9/27/2020 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 4/5 which was experiencing delays and create the cases ourselves.
  • This allows us real time access the inventory numbers, assignment timeframe and case resolution accuracy.
  • This information is put into a spreadsheet that can be updated and tracked in real time and identify inventory trends quickly and daily if necessary.
  • PROVIDE TECHNICAL GUIDANCE ON ISSUES, PROPOSALS, AND ACTIVITIES IMPACTING PROGRAM OPERATIONS, IN ALIGNMENT WITH REGULATORY AND ADMINISTRATIVE REQUIREMENTS: After the CER review system was placed and disclosure error occurrences spiked, I collaborated with another manager to pull the KCAM site data to narrow down the reason for the errors.
  • After looking over the EQRS reports, we determined that there were over 2,000 errors given relating to the completion of the HRA for high risk disclosure where attribute 016 directly caused a disclosure error but not all of these errors were consistently coded or evaluated.
  • We contacted PICA, CER and the SERP IRM contacts to verify what the interpretations should be and continue to collect the data to address the issue.
  • This has consisted of about 500 hours of work so far and is ongoing.
  • REVIEW PROPOSALS TO ALTER OR MODIFY CONCEPTS, PROCESSES, OR FUNCTIONS FOR COMPATIBILITY WITH PROGRAM GOALS AND OBJECTIVES: For the Referral Program, I updated case creation and monitoring procedures to reduce reliance on the ICT system which was experiencing delays and create the cases ourselves.
  • This allows us real time access the inventory numbers, assignment timeframe and case resolution accuracy.
  • This information is put into a spreadsheet that can be updated and tracked in real time and identify inventory trends quickly and daily if necessary.
  • Participants are encouraged to refer any issues they identify for further research as well.
  • COORDINATE SITE VISITS TO CONDUCT BRIEFINGS, STUDIES, IMPLEMENT PROGRAM INITIATIVES, REVIEW PROGRAM EFFECTIVENESS, AND IDENTIFY ADDITIONAL SYSTEM OR REVISION IN WORK PROCESSES REQUIRED: After being designated the Referral Coordinator for Kansas City AM, I volunteered to participate in HCO visits and Executive visits to discuss the referral program challenges and IRM consistency or interpretations problems.
  • I use SERP feedback, local Quality contacts, and subject matter experts to compile opinions and then forward for determination when necessary.
  • PRESENT FINDING, CONCLUSIONS, AND RECOMMENDATION AS A RESULT OF STUDIES, PROJECTS, OR REVIEWS CONDUCTED AND DISSEMINATE REVISED PROCEDURES AND CHANGES IN PROGRAM OPER PREPARE REPORTS CONCERNING IDENTIFIED ISSUES, EXPLAINING PROGRAM DIFFERENCES AND RECOMMENDING IMPROVEMENTS AND CORRECTIVE ACTION FOR PROGRAM OPERATIONS, WITH COMPETING VIEW POINTS: After being designated the Referral Coordinator for Kansas City AM, I volunteered to participate in HCO visits and Executive visits to discuss the referral program challenges and IRM consistency or interpretations problems.
  • I use SERP feedback, local Quality contacts, and subject matter experts to compile opinions and then forward for determination.
  • I have over 6000 hours as a manager over customer service representatives and their inventory.
  • I have over 2000 as the Referral Coordinator for KC Accounts Management.
  • Supervisor: Rebekah Suminski (816-499-4600) Okay to contact this Supervisor: Yes.
Contact Representative, 10/2009 to 02/2016
Department Of Veterans AffairsMission, KS,
  • Salary: 49,668.00 USD Per Year Hours per week: 40 Series: 0962 Pay Plan: GS Grade: 08, (This is a federal job, Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.
  • Complete contacts, i.e., conduct personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.
  • Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.
  • Elicit sensitive, personal and financial information.
  • Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.
  • Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.
  • Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.
  • Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.
  • Named IAT SME for AM Ops 1 Dept 1 May of 2011.
  • Completed OJI training Nov.
  • 13, 2012.
  • Completed CIT training Nov.
  • 29, 2012.
  • Instructed APP17 class starting Jan.
  • 9th, 2013.
  • Created a Powerpoint presentation for IAT Comprehensive Refund Suite breifings in June of 2012.
  • Instructed Manager/Lead CPE for W&I AM Nov.
  • 2013.
  • Instructed, OJI/Go-To for APP18 TPP/AQC/OOW Jan.
  • To March 2014.
  • OJI/Go-TO AM New Hires APP20 Lite and 1040X unit Feb.
  • To March 2014.
  • Instructed Manager/Lead APP18 training Feb 2014.
  • Selected as an AM SME for the service for 2014-2016 March 12, 2014.
  • Instructed New Hires FY 15 and 16 -Training day instructor FY14 and 15 Supervisor: Steve Reaves (816-499-4750) Okay to contact this Supervisor: Yes.
, 03/2013 to 09/2015
, ,
  • 2015 due to layoffs FY16 New Hire instructor/OJI from 11/30/2015 to 02/19/2016 plus OJI until 03/09/2016 Training Day instructor for IAT (FY14) and Non-IDT Phones (FY15) Manager/Lead CSFRT FY14 November 2-8, 2013.
OJI/Instructor, 01/2013 to 03/2013
, ,
  • AM SME since 02/2014 (3 year detail) Workleader Cadre selection 02/2015 (3 year detail) Instructor Cadre selection 08/2014 (3 year detail) TPP/APP18 SME since 03/2015 FY15 New Hire instructor from 11/.
Reviewer, 01/2002 to 03/2012
Bickford Senior Living, ,
  • Thomas Petit (.
  • Department of the Treasury Program Manager 512-339-5506 tom.j.petit@irs.gov Wanda Johnson (.
  • Department of the Treasury Supervisory Contact Representative 816-499-5089 wanda.k.johnson@irs.gov Marina Hadley (.
  • Dept of the Treasury Resources Training Coordinator 816-499-5124 marina.m.hadley@irs.gov Sandra Baska Kansas City Star Realty Ad specialist 913-530-4042 story342@yahoo.com Laura Bryant Department of the Treasury Customer Service Representative 816-352-9986 laura.e.ellis@irs.gov (.
  • Indicates professional reference Additional Information: IAT SME for KCAM Dept 1 Ops 1 (since 05/2011).
Billing Clerk, 08/2009 to 11/2009
Caci International Inc.Huntingdon, PA, United States
  • Salary: 15.00 USD Per Hour Hours per week: 24, 9/27/2020 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 2/5 Duties, Accomplishments and Related Skills: Process service call billing for electrical company.
  • Heartland midwest 15795 S Mahaffie St STe 100 Lenexa, KS 66062 United States.
Payroll/HR/AP/AR Manager, 11/2007 to 02/2009
, ,
  • Salary: 0.00 USD Bi-weekly Hours per week: 40, Process payroll and benefits for approximately 150 employees; process and pay company bills and post payments the company.
  • Supervisor: Don Guthrie (913-397-9911) Okay to contact this Supervisor: Yes.
DATA TRANSCRIBER, 01/2008 to 06/2008
Cci Health & Wellness ServicesFairfield, CA, United States
  • Salary: 14.00 USD Per Hour Hours per week: 40 Pay Plan: DT Grade: 4, (This is a federal job, process tax returns.
  • Supervisor: Nick Doutcher (816-325-3268) Okay to contact this Supervisor: Yes LabOne Lenexa, KS United States.
QC Customer Service Representative, 02/2006 to 10/2007
, ,
  • Hours per week: 40, Set up, track and quality control paramedical services for life, health and disability insurance exams.
  • Supervisor: Jim Van Eken (913-577-1850) Okay to contact this Supervisor: Yes.
Data Transcriber, 02/2007 to 05/2007
Veterans Health AdministrationCity, STATE, United States
  • Hours per week: 40 Pay Plan: GS Grade: 04, (This is a federal job, Data transcription of 1040A tax forms.
Supervisor, 04/2005 to 02/2006
Veterans Health AdministrationCity, STATE, United States
  • Marion Sherman (816-325-3265) Okay to contact this Supervisor: Yes 9/27/2020 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 3/5, Hours per week: 40.
Administrative Assistant, 10/1996 to 05/2004
Downer Edi LimitedCity, STATE, United States
  • Monitor and update examiner information and track certification and quality assurance for the examiners performing mobile paramedical services for LabOne.
  • Supervisor: various (913-661-0740) Okay to contact this Supervisor: Yes, Hours per week: 35.
Education
Bachelor's Degree: , Expected in 6 /2018
University of Phoenix - Tempe, AZ
GPA:
GPA: 3.39, GPA: 4.0, Earned: 120 Semester
TPP/APP18 SME as of 03: , Expected in 2015
- ,
GPA:
AM SME as of: , Expected in 2014 (3
- ,
GPA:
11/29/2012. APP18 training: , Expected in 01/31/2014
- ,
GPA:
9/27/2020 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 5/5 CIT training: , Expected in 11/2012
- ,
GPA:
IAT SME for KCAM Dept 1 Ops 1 as of: , Expected in 05/2011
- ,
GPA:
DUPF (03/2012),TPRQ training 5/1/2012 and EQRS/OJI training: , Expected in 12/2009
- ,
GPA:
Job Related Training: , Expected in 1992
Shawnee Mission North HS Shawnee Mission - , KS
GPA:
Bachelor of Science: Accounting, Criminal Justice, Expected in
- ,
GPA:
Data Transcriber training (02/2007, 02/2008: , Expected in
- ,
GPA:
Work History
Contact Representative, 10/2009 to 02/2016
IRSKansas City, MO
  • Salary: 49,668.00 USD Per Year Hours per week: 40 Series: 0962 Pay Plan: GS Grade: 08, (This is a federal job, Communicate with individual taxpayers, their representatives, professional stakeholders, and other government officials.
  • Complete contacts, i.e., conduct personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, and provides full explanations to specific inquiries.
  • Respond to a wide range of inquiries involving laws, rules and regulations, each having different conditions, reporting requirements, or other regulatory provisions; Regulations and policies subject to frequent legislative changes, amendments or precedent decisions that affect specific conditions.
  • Elicit sensitive, personal and financial information.
  • Make determinations and uses sound judgment concerning controversial matters in reporting the degree to which the individual understood their responsibilities.
  • Develop, analyze and evaluate information involving the research of records and the nature of each inquiry.
  • Explain what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes.
  • Use sophisticated interviewing techniques; the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them.
  • Named IAT SME for AM Ops 1 Dept 1 May of 2011.
  • Completed OJI training Nov.
  • 13, 2012.
  • Completed CIT training Nov.
  • 29, 2012.
  • Instructed APP17 class starting Jan.
  • 9th, 2013.
  • Created a Powerpoint presentation for IAT Comprehensive Refund Suite breifings in June of 2012.
  • Instructed Manager/Lead CPE for W&I AM Nov.
  • 2013.
  • Instructed, OJI/Go-To for APP18 TPP/AQC/OOW Jan.
  • To March 2014.
  • OJI/Go-TO AM New Hires APP20 Lite and 1040X unit Feb.
  • To March 2014.
  • Instructed Manager/Lead APP18 training Feb 2014.
  • Selected as an AM SME for the service for 2014-2016 March 12, 2014.
  • Instructed New Hires FY 15 and 16 -Training day instructor FY14 and 15 Supervisor: Steve Reaves (816-499-4750) Okay to contact this Supervisor: Yes.
Billing Clerk, 08/2009 to 11/2009
Synergy StaffingOverland Park, United States, KS
  • Salary: 15.00 USD Per Hour Hours per week: 24, 9/27/2020 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 2/5 Duties, Accomplishments and Related Skills: Process service call billing for electrical company.
  • Heartland midwest 15795 S Mahaffie St STe 100 Lenexa, KS 66062 United States.
Payroll/HR/AP/AR Manager, 11/2007 to 02/2009
,
  • Salary: 0.00 USD Bi-weekly Hours per week: 40, Process payroll and benefits for approximately 150 employees; process and pay company bills and post payments the company.
  • Supervisor: Don Guthrie (913-397-9911) Okay to contact this Supervisor: Yes.
DATA TRANSCRIBER, 01/2008 to 06/2008
IRSKANSAS CITY, United States, MO
  • Salary: 14.00 USD Per Hour Hours per week: 40 Pay Plan: DT Grade: 4, (This is a federal job, process tax returns.
  • Supervisor: Nick Doutcher (816-325-3268) Okay to contact this Supervisor: Yes LabOne Lenexa, KS United States.
QC Customer Service Representative, 02/2006 to 10/2007
,
  • Hours per week: 40, Set up, track and quality control paramedical services for life, health and disability insurance exams.
  • Supervisor: Jim Van Eken (913-577-1850) Okay to contact this Supervisor: Yes.
Data Transcriber, 02/2007 to 05/2007
IRSKansas City, United States, MO
  • Hours per week: 40 Pay Plan: GS Grade: 04, (This is a federal job, Data transcription of 1040A tax forms.
Supervisor, 04/2005 to 02/2006
Kelly ServicesOverland Park, United States, KS
  • Marion Sherman (816-325-3265) Okay to contact this Supervisor: Yes 9/27/2020 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 3/5, Hours per week: 40.
Administrative Assistant, 10/1996 to 05/2004
CAT, Boilermaker National FundsKansas City, United States, KS
  • Monitor and update examiner information and track certification and quality assurance for the examiners performing mobile paramedical services for LabOne.
  • Supervisor: various (913-661-0740) Okay to contact this Supervisor: Yes, Hours per week: 35.
Health and Welfare Claims Examiner, 05/2016 to Current
IRSKansas City, United States, MO
  • Process and coordinate medical, dental, vision, prescription, medicare and medicaid claims for the Boilermaker NTL union members.
  • Advise and determine eligibility for such benefits.
  • Supervisor: Kelly Breshears (913-342-6555) Okay to contact this Supervisor: Yes, Salary: 60,418.00 USD Per Year Hours per week: 50 Series: 0962 Pay Plan: IR Grade: 07 Supervisory Contact Representative (This is a federal job) Duties, Accomplishments and Related Skills: DEVELOP AND INTERPRET GUIDANCE ON PROGRAM PLANNING, EXECUTION AND EVALUATION FOR THE COMPLIANCE, ACCOUNTS MANAGEMENT AND/OR TAXPAYER EDUCATION AND COMMUNICATION FUNCTIONS: I used the Accounts Management Program Letter and HQ Training Plan compared to Matrix, EQRS, MAST and other reports to address my team’s efficiency and accuracy to ensure that I am meeting the expectations for the service.
  • My team is above the funded rate for all its paper programs in efficiency and at 93% for customer accuracy across both paper and phone programs versus the service center goal of 89%.
  • This is approximately 10 hours per week for 4 years to total about 1,920 hours.
  • STUDY PROBLEMS FACING OPERATING UNIT FUNCTIONS OR THOSE OF PARTICULAR CONCERN WITHIN THE ORGANIZATION ASSIGNED: After being designated the Referral Coordinator for Kansas City AM, I had to identify issues for the program such as program participation, issues with systemic issues such as - X freezes which impacted inventory volumes and created multiple open controls and issues with aged inventories due to our monitoring guidelines.
  • I created proposals for volunteers from each department to evenly distribute the inventory, guidelines for contacts on multiple controls and established procedures to consolidate the monitored inventory in CIS versus using multiple systems.
  • This consists of approximately 10 hours per week for a year and 3 months to total about 720 hours.
  • ANALYZE ASSIGNED PROGRAM AREAS TO DISCERN TRENDS IN PROGRAM DELIVERY AND CONSOLIDATE REPORT DATA TO MEASURE THE EFFECTIVENESS IN MEETING BASELINES OR DEGREE OF PROGRAM PLANS AND ACHIEVEMENTS SUPPORT STRATEGIC INITIATIVES: For the Referral Program, I updated case creation and monitoring procedures to reduce reliance on the ICT system 9/27/2020 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 4/5 which was experiencing delays and create the cases ourselves.
  • This allows us real time access the inventory numbers, assignment timeframe and case resolution accuracy.
  • This information is put into a spreadsheet that can be updated and tracked in real time and identify inventory trends quickly and daily if necessary.
  • PROVIDE TECHNICAL GUIDANCE ON ISSUES, PROPOSALS, AND ACTIVITIES IMPACTING PROGRAM OPERATIONS, IN ALIGNMENT WITH REGULATORY AND ADMINISTRATIVE REQUIREMENTS: After the CER review system was placed and disclosure error occurrences spiked, I collaborated with another manager to pull the KCAM site data to narrow down the reason for the errors.
  • After looking over the EQRS reports, we determined that there were over 2,000 errors given relating to the completion of the HRA for high risk disclosure where attribute 016 directly caused a disclosure error but not all of these errors were consistently coded or evaluated.
  • We contacted PICA, CER and the SERP IRM contacts to verify what the interpretations should be and continue to collect the data to address the issue.
  • This has consisted of about 500 hours of work so far and is ongoing.
  • REVIEW PROPOSALS TO ALTER OR MODIFY CONCEPTS, PROCESSES, OR FUNCTIONS FOR COMPATIBILITY WITH PROGRAM GOALS AND OBJECTIVES: For the Referral Program, I updated case creation and monitoring procedures to reduce reliance on the ICT system which was experiencing delays and create the cases ourselves.
  • This allows us real time access the inventory numbers, assignment timeframe and case resolution accuracy.
  • This information is put into a spreadsheet that can be updated and tracked in real time and identify inventory trends quickly and daily if necessary.
  • Participants are encouraged to refer any issues they identify for further research as well.
  • COORDINATE SITE VISITS TO CONDUCT BRIEFINGS, STUDIES, IMPLEMENT PROGRAM INITIATIVES, REVIEW PROGRAM EFFECTIVENESS, AND IDENTIFY ADDITIONAL SYSTEM OR REVISION IN WORK PROCESSES REQUIRED: After being designated the Referral Coordinator for Kansas City AM, I volunteered to participate in HCO visits and Executive visits to discuss the referral program challenges and IRM consistency or interpretations problems.
  • I use SERP feedback, local Quality contacts, and subject matter experts to compile opinions and then forward for determination when necessary.
  • PRESENT FINDING, CONCLUSIONS, AND RECOMMENDATION AS A RESULT OF STUDIES, PROJECTS, OR REVIEWS CONDUCTED AND DISSEMINATE REVISED PROCEDURES AND CHANGES IN PROGRAM OPER PREPARE REPORTS CONCERNING IDENTIFIED ISSUES, EXPLAINING PROGRAM DIFFERENCES AND RECOMMENDING IMPROVEMENTS AND CORRECTIVE ACTION FOR PROGRAM OPERATIONS, WITH COMPETING VIEW POINTS: After being designated the Referral Coordinator for Kansas City AM, I volunteered to participate in HCO visits and Executive visits to discuss the referral program challenges and IRM consistency or interpretations problems.
  • I use SERP feedback, local Quality contacts, and subject matter experts to compile opinions and then forward for determination.
  • I have over 6000 hours as a manager over customer service representatives and their inventory.
  • I have over 2000 as the Referral Coordinator for KC Accounts Management.
  • Supervisor: Rebekah Suminski (816-499-4600) Okay to contact this Supervisor: Yes.
Reviewer, 01/2002 to 03/2012
CAT,
  • Thomas Petit (.
  • Department of the Treasury Program Manager 512-339-5506 tom.j.petit@irs.gov Wanda Johnson (.
  • Department of the Treasury Supervisory Contact Representative 816-499-5089 wanda.k.johnson@irs.gov Marina Hadley (.
  • Dept of the Treasury Resources Training Coordinator 816-499-5124 marina.m.hadley@irs.gov Sandra Baska Kansas City Star Realty Ad specialist 913-530-4042 story342@yahoo.com Laura Bryant Department of the Treasury Customer Service Representative 816-352-9986 laura.e.ellis@irs.gov (.
  • Indicates professional reference Additional Information: IAT SME for KCAM Dept 1 Ops 1 (since 05/2011).
OJI/Instructor, 01/2013 to 03/2013
,
  • AM SME since 02/2014 (3 year detail) Workleader Cadre selection 02/2015 (3 year detail) Instructor Cadre selection 08/2014 (3 year detail) TPP/APP18 SME since 03/2015 FY15 New Hire instructor from 11/.
, 03/2015 to 01/2023
,
  • 2015 plus OJI until 2/09/2015 WL for new hire team from 2/.
, 03/2013 to 09/2015
,
  • 2015 due to layoffs FY16 New Hire instructor/OJI from 11/30/2015 to 02/19/2016 plus OJI until 03/09/2016 Training Day instructor for IAT (FY14) and Non-IDT Phones (FY15) Manager/Lead CSFRT FY14 November 2-8, 2013.
Skills
  • ADMINISTRATIVE, Ad, benefits, billing, Bi, com, Customer Service, DELIVERY, financial, forms, government, Instructor, insurance, inventory, access, Powerpoint, 2000, payroll, policies, PROCESSES, PROGRAM PLANNING, PROPOSALS, Quality, quality assurance, quality control, real time, reporting, research, sound, spreadsheet, STRATEGIC, Supervisory, Supervisor, taxes, tax, telephone, phone, Phones, transcription, Treasury, VIEW, vision
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    Resume Overview

    School Attended
    • University of Phoenix
    • Shawnee Mission North HS Shawnee Mission
    Job Titles Held:
    • Contact Representative
    • Billing Clerk
    • Payroll/HR/AP/AR Manager
    • DATA TRANSCRIBER
    • QC Customer Service Representative
    • Data Transcriber
    • Supervisor
    • Administrative Assistant
    • Health and Welfare Claims Examiner
    • Reviewer
    • OJI/Instructor
    Degrees
    • Bachelor's Degree
    • TPP/APP18 SME as of 03
    • AM SME as of
    • 11/29/2012. APP18 training
    • 9/27/2020 Print Resume https://www.usajobs.gov/Applicant/Document/Resumes 5/5 CIT training
    • IAT SME for KCAM Dept 1 Ops 1 as of
    • DUPF (03/2012),TPRQ training 5/1/2012 and EQRS/OJI training
    • Job Related Training
    • Bachelor of Science
    • Data Transcriber training (02/2007, 02/2008

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