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Headwait. Server Resume Example

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HEADWAIT. SERVER
Professional Summary

Dependable individual with years of experience providing efficient, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers.

Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Work History
Outback Steakhouse- Headwait. Server
Selma , Texas11/2018 - Current
  • Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
  • Increased sales from $Number to $Number by upselling Product to customers.
  • Checked identification to enforce age regulations for alcoholic beverages.
  • Prepared beverages and filled food orders for customers.
  • Replenished food items and other supplies, which included paper products and canned goods to keep pantry well-stocked during busy periods.
  • Applied comprehensive knowledge of wine, cider and beer as well as appropriate entree pairings, increasing daily beverage sales by Amount%.
  • Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Served needs of more than Number customers in busy Type environment.
  • Greeted and maintained relationships with regular customers.
Los Cucos Mexican Cafe- Restaurant Floor Manager
Seguin, Texas12/2013 - 12/2015
  • Organized special events in restaurant, including receptions, promotions and corporate luncheons.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Prepared for and executed new menu implementations.
  • Led and directed team members on effective methods, operations and procedures.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Effectively managed payroll and timekeeping, including completion of proper paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Mamacitas Restaurant- Cashier Team Lead, Head Server
New Braunfels, TX11/1998 - 10/2013
  • Trained new staff on restaurant operations and policies to strengthen performance.
  • Closed out cash drawer at end of each shift, reconciling totals and resolving discrepancies to maintain financial accuracy.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Modeled strategies to wait staff for delivering exceptional and friendly service to every guest, every time.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Updated POS system from Software to Software and trained Number staff members on use.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Led team of Number servers and bartenders.
  • Trained employees on salesmanship and updated menus to increase sales of Type products Number%.
  • Verified up to $Amount in daily sales for end-of-day audits and accurately filled out closing paperwork.
  • Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Skills
  • Critical thinking
  • Troubleshooting
  • Detail-oriented
  • Good listening skills
  • Teambuilding
  • Excellent work ethic
  • Verbal and written communication
  • Responsible
  • Project Management
  • Compassion
  • Reading comprehension
Education
Seguin High SchoolSeguin, TX08/1998Diploma
AMR10/2009Emt Basic Training Certificate
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Resume Overview

Companies Worked For:

  • Outback Steakhouse
  • Los Cucos Mexican Cafe
  • Mamacitas Restaurant

School Attended

  • Seguin High School
  • AMR

Job Titles Held:

  • Headwait. Server
  • Restaurant Floor Manager
  • Cashier Team Lead, Head Server

Degrees

  • Diploma
    Emt Basic Training Certificate

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