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Head Waitress Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary

Dynamic Waitress with 10+ years in FOH and BOH functions. Diplomatic and engaging communicator with exceptional customer service and food handling expertise. Skilled at memorizing menu items and orders, upselling additional products and taking accurate drink and food orders.

Energetic Bartender bringing 5 years background in service industry. Talent in fostering repeat business through advanced interpersonal skills. Recognized for physical coordination and strong memory.

Skills
  • Point of Sale (POS) system operations
  • Safe food handling
  • Service prioritization
  • Menu knowledge
  • Effective customer upselling
  • Food safety understanding
Experience
Head Waitress, 02/2017 to 03/2018
Bradford Manor Bradford, PA,
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Implemented new POS system and trained 4 staff members of effective use.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Nutrition Services Assistant, to
Reading Hospital - HealthPlex City, STATE,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Improved operations by working with team members and customers to find workable solutions.
  • Collaborated with others to discuss new menu items.
  • Recognized by management for providing exceptional customer service.
  • Handled all delegated tasks, including counting the drawer and closing the restaurant area.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Bartender/Waitress Trainer, to
Gino's Grille City, STATE,
  • Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
  • Greeted customers, answered questions and recommended specials and desserts to increase profits.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to beautify table.
  • Served plated dinners and deserts decorated by myself.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Increased sales of high margin menu items through effective upselling.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
Education and Training
Associate of Applied Business Specializing in Medical Assisting & Secretarial: Medical Assisting, Expected in 10/1995
to
HealthPlexAtown Business School National Education Center - Allentown, PA,
GPA:
  • Completed continuing education in medical billing and encoding.
Additional Information

RAMP Certified - Aug. 2019 till Aug. 2021

Bilingual - Fluent in Spanish and English

Certifications
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe

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Resume Overview

School Attended
  • HealthPlexAtown Business School National Education Center
Job Titles Held:
  • Head Waitress
  • Nutrition Services Assistant
  • Bartender/Waitress Trainer
Degrees
  • Associate of Applied Business Specializing in Medical Assisting & Secretarial

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