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Head Teller Resume Example

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HEAD TELLER
Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by effectively resolving problems and quickly processing transactions. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures.

Skills
  • 10-Key data entry
  • Consumer Banking
  • Sales and marketing skills
  • Leadership skills
  • Customer experience skills
  • Communication skills
  • Self supervision
  • Telling duties
  • Vault physical cash balancing
  • News report writing
  • Cash Handling
  • Organization
  • Night and safe deposits
  • Team Leadership
  • Complaint handling
  • Training and presentation skills
  • Ability to gather and analyze data on report
  • Risk assessment
  • Work under pressure
  • ATM reconciliation
  • KYC and account opening
  • Employee Training
  • Compliance, banking laws and regulations
  • Team management
Work History
Head Teller | 02/2019 to Current
Company Name - City, State
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Supervised each teller's daily reconciliation.
  • Backup tellers and performs tellers duties as needed.
  • Approve exception transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Verified amount of cash in cash drawer against day's receipts, quickly identifying errors.
  • Executed customer transactions, including deposits, withdrawals, and checks.
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Processed quarterly vault and ATM audits with zero error rate.
Teller Services | 08/2016 to 01/2019
Company Name - City, State
  • Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Handling currency transaction and confidential information in a responsible manner.
  • Coordinated daily cash reconciliation in high-volume location.
  • Executed customer transactions, including deposits, withdrawals, and checks.
  • Proper cash handling procedures.
  • Maintained friendly and professional customer interactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Keep clean organized and professional appearance.
  • Comply with all bank procedures and security policies.
  • Handled various accounting transactions.
Customer Service Manager | 03/2012 to 10/2013
Company Name - City, State
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Worked with marketing department to launch and manage promotional activities and campaigns.
  • Create and update leasing documentation for approved applicants
  • Manage yearly service budget and negotiate contracts with construction, maintenance and utilities companies
  • Collect rent and deposits from tenants via electronic system
  • Negotiated reduced rate with maintenance company, saving 10% annually and decreasing average response time for tenant requests
Voluntary Public Relations Department | 07/2012 to 09/2013
Company Name - City, State
  • Secured media coverage for clients, company and specific campaigns.
  • Created and implemented fundraising goals, collections policies, security standards and disbursement plans.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving issues.
  • Helped plan and execute private, company and client events.
  • Authored fresh and engaging press releases and prepared complete press kits.
  • Developed and promoted corporate brand, images and identity to media and public.
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Education
St. Augustine University of Tanzania - City | Bachelor of ArtsBachelor of Arts in Mass Communications, 05/2014
St. Augustine University of Tanzania - City | CertificateCertificate in Journalism And Media Studies, 05/2011
University Computing Center - City | Certificate11/2009
Esacs Secondary School - City | High School Diploma04/2007
Cornelius Girls Secondary School - City | High School Diploma10/2010
Hobbies

Travelling, and Reading

Special Interest

To Interact with different kind of people for instance, making new friends.

References

Athaman Julius

Branch Manager

Amana Bank Ltd

P. O. Box 1505

MWANZA

Mobile 0754 2103455/0784210455.

Abishagi Bhoke Christopher

Assistant Lecturer

St. Augustine University of Tanzania

Department of Journalism and Mass Communications

P.O. Box 307, Mwanza

0715- 665321/0769665321

abishagiboke@yahoo.com.

Leonard Ndolezi

Judge -Magistrate Court

P. O BOX Mwanza

0766297681

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Resume Overview

School Attended

  • St. Augustine University of Tanzania
  • University Computing Center
  • Esacs Secondary School
  • Cornelius Girls Secondary School

Job Titles Held:

  • Head Teller
  • Teller Services
  • Customer Service Manager
  • Voluntary Public Relations Department

Degrees

  • St.Augustine University of Tanzania - City | Bachelor of Arts
    St. Augustine University of Tanzania - City | Certificate
    University Computing Center - City | Certificate
    Esacs Secondary School - City | High School Diploma
    Cornelius Girls Secondary School - City | High School Diploma

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