Head Teller with an outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Posseses high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Adept at processing customer transactions, counting money and maintaining a balanced cash drawer with a high level of accuracy. Trained in all aspects of opening and closing procedures.
Cash handling expertise
Rapid 10-key data entry
Rapid data entry skills
Ledger and balance sheet competency
Compliance, banking laws and regulations
Night and safe deposit procedures
Advanced clerical knowledge
Excellent time management skills
to Current TD Bank – North Haven,
Maintained extremely friendly and professional customer service interactions.
Assure team is adhering to all operational procedures and policies.
Generating monthly teller schedules and scheduling meetings/events.
Manage team daily to ensure excellent customer service standards are followed.
Provide daily, weekly, and monthly coaching for teller team
Order currency on a weekly basis.
Handle complaints and problem solve in the best interest of both customer and company Complete research and projects in a timely manner Communicate clearly, both written and in speech.
Executed customer transactions, including deposits, withdrawals, money orders and checks.
Rapidly and efficiently prepared customer and ATM cash and change orders.
Organized, stocked and maintained the teller window area.
Continued education on current banking products and services which resulting in crosstraining to open accounts and process loan applications.
Processed quarterly Vault and ATM audits with a zero error rate.
Pulled monthly branch Teller Difference and Cash Items reports.
Coordinated daily cash reconciliation at a high-volume location.
Exceeded quarterly sales goals every quarter the past fiscal year.
Sold cashier's checks, traveler's checks and money orders.
Executed wire transfers, stop payments and account transfers.
Processed exchange and foreign currency.
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
to 01/2013 TD Bank – Meriden,
Scheduling SupervisorMcDonald's – Wallingford,
Cosmetology License: Cosmetology2009North Haven Academy Paul Mitchell Partner School-
High School Diploma: 2007Lyman Hall High School-
CT Real Estate Salesperson License #RES.0793527
Serv Safe Certified:
Connecticut Real Estate Salesperson License #RES.0793527
ATM, banking, coaching, Excellent communication, excellent customer service, Customer Service, meetings, Excel, money, Outlook, PowerPoint, Windows, Word, policies, problem solving skills, Real Estate, research, scheduling, Self-motivated, speech, supervision, Technical Support, written