Qualified customer service specialist with 4 years in fast-paced customer service and call center
environments. Personable and professional under pressure. Motivated customer service specialist
with over 4 years retail experience in a fast-paced, team-based environment. Working in a factory environment for 2 years. Excellent
communicator with 4 years in a demanding call center environment as a Customer Service
Representative. I am also a notary.
Trusted key holder
Creative problem solver
Exceptional communication skills
MS Windows proficient
Strong client relations
Multi-line phone talent
Head Skinner, 07/2015 to CurrentSmithfield Packing － Tar Heel, NC
Responsible for making sure the line is running smoothly
Making sure everything is sanitary and clean
Keep breaks consistent
In charge of leading the line
Producing the product that is up to USDA standards
Making sure my team is being safe and cautious using the equipment and the lines are clear for the product to go to the next team.
Office manaager, 02/2014 to 07/2015ELJ Management Group － Fayetteville, N.C.
Planned and coordinated logistics and materials for board meetings, committee meetings
and staff events.
Ordered and distributed office supplies while adhering to a fixed office budget.
Oversaw daily office operations for staff of 12 employees.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Translated business priorities into implementable actions.
Worked directly with customers and staff to achieve maximum results.
Customer service specialist, 12/2013 to 01/2014
Shine-On-A-Dime - Fayetteville N.C.
Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 6 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Solved unresolved customer issues.
Managed wide variety of customer service and administrative tasks to resolve customer
issues quickly and efficiently.
Recipient of multiple positive reviews acknowledging dedication to excellent customer
Ensured superior customer experience by addressing customer concerns, demonstrating
empathy and resolving problems on the spot.
Provided an elevated customer experience to generate a loyal clientèle.
Asked open-ended questions to assess customer needs.
Built long-term customer relationships and advised customers on purchases and
Described product to customers and accurately explained details and care of merchandise.
Politely assisted customers in person and via telephone.
Handled daily heavy flow of paperwork and cooperated with the accounting departments on
invoicing and shipping problems.
High School Diploma:2014Seventy First high school
Associate of Applied ScienceFayetteville Technical Community College － Fayetteville, N.C.
Consistently received positive feedback from guests and created repeat business by
developing long-term relationships with customers.
Handled guest complaints, maintaining a positive dining experience for all rest.
Compiled inventory lists and worked with vendors for product pricing and special
Handled high volume sales with cash, credit and gift card transactions, balancing
cash draw at end of shift with 100% accuracy rate.
Earned highest marks for customer satisfaction, company-wide.
I AM ALSO A NOTARY.
accounting, administrative, budget, communication skills, Creative problem solver, addressing customer concerns, producing product, client relations, excellent customer
service, working as a team, customer service, inventory, invoicing, standing for long periods of time, logistics, materials, meetings, office, MS Windows, Quick learner, shipping, telephone, phone