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Head Server, Bartende, Server Resume Example

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HEAD SERVER, BARTENDE, SERVER
Summary
Restaurant Server with over 10 years in the food and beverage industry. Finedining expert and charcuterie, and cheese connoisseur with extensive wineknowledge. Highly efficient, and a hardworking server who anticipates guestsneeds, while being able to provide a wonderful experience worthremembering not just another night out.
Experience
Head Server, Bartende, Server
January 2008 to October 2011Hershey Entertainment and Resorts, Houlihans & Devon Seafood Grill － Hershey, PA
  • Consistently rated "excellent" in customer surveys regarding serverfriendliness, promptness and attentiveness.Selected to serve notable VIP guests for major private events.One of two servers who were chosen to wait on the board for The Hersheytrust, The Hershey Company, Giant Supermarkets, Tom Hanks, MarioBatalli, Marco Pierre White, and Jim Gafigan.Was invited to train at The Pear Tree Inn Marco Pierre White.
  • Created the training manual used in all Hershey entertainment and resorts properties Traing manual is also now implemented in all Devon Seafood Grill, and Houlihans Locations.
Server, Bartender, Trainer, Banquet Head Server, Pool Manager
January 2007 to August 2008Lebanon Country Club
  • While working for the country club i was the manager of the pool during the summer months and worked in the club house for the rest of the year.
  • As the pool manager I hired service staff and trained them along withhiring the lifeguard staff and running two training sessions every week with mock saves and refreshment of CPR and rescue breathing exercises.
  • During my time as the pool manager I also had to create a weekly partyfor the members and their guests every friday night and three very large parties once for opening day one for july 4th and one for the closing ceremonies of the pool at the end of the season.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Set dining tables according to type of event and service standards.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.Provided friendly and attentive service.
  • Inventoried and restocked items throughout day.
  • Precisely described menu items and special offerings and appropriately identified wine pairings.
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
  • Verified cash drawer against the day's receipts.
  • Delivered quality service by providing a warm and welcoming environment.
  • Assisted co-workers whenever possible.
  • Carefully pulled out guest chairs, placed clean and current menus in front of guests and recorded accurate drink orders.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
  • Monitored guest for intoxication and immediately reported concerns to management.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
  • Operated all kitchen equipment adeptly.
  • Consistently kept kitchen areas clean and free of debris and water.
  • Washed and disinfected kitchen area, floors, tables, tools, knives and equipment.
  • Inspected, pulled and stacked cleaned items and sent soiled items back for re-scrubbing and re-washing.
  • Quickly set up and cleared tables and stocked all service stations.
  • Stocked and maintained cleanliness of stations.
  • Folded napkins throughout the day to maintain an adequate supply.
Server
January 2006 to September 2007Ruby Tuesday's - Ft. Lauderdale Wyomissing － FL
  • I worked at three different Ruby Tuesday's locations Lebanon, PA, FT.
  • Lauderdale, FL, and Wyomissing, Pa.
  • Maintained high standards of cleanliness and sanitation.
  • Maintained clean dining room, lobby and service areas at all times.
  • Routinely carried large loads of dishes to kitchen for washing.
  • Folded napkins throughout the day to maintain an adequate supply.
  • Served beverages, breads and butter and replenished items as necessary.
  • Quickly set up and cleared tables and stocked all service stations.
  • Assisted with guest inquiries, take-out orders and restaurant cleanliness.
  • Maintained complete knowledge of restaurant menu, including daily specials.
  • Effectively listened to, understood and clarified guest concerns and issues.
  • Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.
  • Resolved guest complaints quickly and efficiently.
  • Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
  • Demonstrated genuine hospitality while greeting and establishing rapport with guests.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Displayed enthusiasm and knowledge about the restaurant's menu and products.
  • Consistently provided professional, friendly and engaging service.
  • Service ManagerOctober 2011 to Current Gardner Motors - Elizabethtown pa I started to work for my family's business when my dad found out he had a 6 mm aneurysm in his aorta and underwent emergency surgery to have it rectified.
  • my father would be unable to work for roughly 6 months and during this time i ran not only the service department but the entire car dealership.
  • when he returned i transitioned into running the service department of the car dealership, and my duties include but are not limited to setting appointments, creating estimates, collecting and processing payments, and ordering parts.
  • A large part of this position is also dealing with the mechanics and motivating them to get as much work done as possible in the 8 hour shift that they are working.
  • if that means i need to roll up my sleeves and get elbow deep holding a greasy engine then so be it whatever it takes to help my co-workers out is part of my job.
  • Now that my father is back at work and operating at 100% again he dose not really need me there he can again handle the workload by himself.
  • hence why i am looking for other employment, while i like the job i have been doing i love working in the restaurant industry and i am eager to get back to work.
Education
PaHigh School Diploma : 2006Advance Placement Top [1]% of classGraduated 6th in a class of 695 students
Skills
cashiering, closing, CPR, financial, processing payments, policies, POS, problem solver, quality, rapport, safety, selling, servers, staffing, surgery, surveys, tables, telephones, trainer, type
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Resume Overview

Companies Worked For:

  • Hershey Entertainment and Resorts, Houlihans & Devon Seafood Grill
  • Lebanon Country Club
  • Ruby Tuesday's - Ft. Lauderdale Wyomissing

Job Titles Held:

  • Head Server, Bartende, Server
  • Server, Bartender, Trainer, Banquet Head Server, Pool Manager
  • Server

Degrees

  • PaHigh School Diploma : 2006

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