Head Server Resume Example First Dixie

HEAD SERVER

Summary

Experienced Certified Nursing Assistant with good knowledge and understanding of development factors specific to adult and geriatric residents.

Highlights

Culturally competent careDiabetes, Hospice, and Stroke Skilled housekeeper Patient Care Safety-oriented Patient-focused care Multi-tasking Mobility assistance aptitude Self-starter CNA certification Fast learner Trusted key holder Calm under pressure Quick learner Exceptional attention to detail MS Windows proficient Proficient in cash management Credit card processing Multi-line phone talent POS systems experiential terminology knowledge

Experience

01/2013 to 05/2014

head server first Dixie － pantego, TX

First Dixie Cafe LLC � 2400 west pioneer parkway pantego tx 76013 Upheld strict cash handling procedures.
Managed revenues, ensuring that all patrons were billed and all cash properly accounted for.
Cleaned, mopped and vacuumed the Dining area.
Closed out cash register and prepared cashier report.
Served each guest courteously, quickly and efficiently.
Consistently used suggestive selling techniques.
4 years casual dining experience.
5 years customer service experience.
Costumer service manager 05/2015.
Community Resource Business Promotions � 2512 oakland blvd.
Fort worth, texas Effectively managed a high-volume of inbound and outbound customer calls.
Answered a constant flow of customer calls with up to 3 calls in queue per minute.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Evaluated consumer reports on a monthly basis.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Identified chronic customer issues by creating and maintaining customer complaint log.
Prepared reports and communication for senior management and clients.
Managed high call volume with tact and professionalism.
Initiated operations improvements to improve overall call center productivity.
Provided incentive to increase productivity by offering employees awards for best customer service.
Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
Analyzed call volume and average call time to monitor Customer Service Representative performance and productivity.
Acted professionally and patiently when addressing negative customer feedback.
Managed call center from initial start-up to full operational status.
Met or exceeded service and quality standards every review period.
Developed all process controls and metrics for daily management of the Call Center.
Greeted guests in a timely and professional manner.
Waited on multiple customers at the bar and throughout the bar area.
Received beverage orders from wait staff and delivered beverages to guests.
Maintained full knowledge of beverage lists and promotions.
Enthusiastically and appealingly described food and drink specials to guests.
Carefully followed safety and sanitation policies handling food and beverages.
Set up glassware and liquor prior to events.Processed orders on a computerized Point of Sale system.
Upheld strict cash handling procedures.
Managed bar revenues, ensuring that all patrons were billed and all cash properly accounted for.
Verified that guests at the bar were of legal age.
Refused service to intoxicated guests.
Adhered to state laws regarding alcoholic beverage service.
Notified a manager if a guest was intoxicated or rude to other guests.
Cleaned, mopped and vacuumed the bar area.
Closed out cash register and prepared cashier report.
Cleaned and changed ashtrays and emptied trash cans as necessary.
Served each guest courteously, quickly and efficiently.
Consistently used suggestive selling techniques.
Maintained a consistent, regular attendance record.
4 years casual dining experience.
5 years customer service experience.

11/2015 to Current

Manager Atomic Subs And Wings － Arlington, texas Advised managers on organizational policy matters and recommend needed changes. Conducted new employee orientation to foster positive attitude toward organizational objectives. Directed personnel, training and labor relations activities. Identified staff vacancies and recruited, interviewed and selected applicants. Served as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Education

2010

High School Diploma Slaton High School － St Slaton, TX

2018

Associate of Science: nursing Tarrant County Collage － Arlington, TX, tarrant Coursework in Communications and Psychology

Skills

attention to detail, Call Center, cash handling, cash management, cash register, cashier, CNA, Credit, clients, customer satisfaction, customer service experience, Customer Service, databases, senior management, fast, Hospice, legal, MS Windows, Multi-tasking, Patient Care, performance reviews, policies, POS, quality, Quick learner, Fast learner, Safety, selling, Self-starter, phone

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head server Resume Example

Resume Score: 85%