Head Server resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

I am an extremely loyal employee and person in general. I take pride in my work and that of the company I work for. I really believe that given the chance I could not only prove to be a productive and positive worker, but I could prove to be very useful and valuable to the company. I am looking for a place to put my roots and establish a base to eventually start a family. Willing to work long and hard to accomplish that goal, just searching for the right place to do just that, I am reliable and focused and always maintaining positive energy whether in my home life or the work place. Always open to new ideas or advice on how to improve production in any aspect of my job because i believe that there is always room for improvement for those of us who allow it. If given this employment opportunity I will work tirelessly to ensure that my employer is not only satisfied, but genuinely happy to have granted me that opportunity.

Skills/Areas of experience
  • Product ordering
  • Supply replenishment
  • Excellent communication
  • Time management skills
  • Safety measures
  • High-volume dining
  • Conflict and dispute resolution
  • Quick learner
  • Heavy lifting
  • Positive learning process
  • Change management
  • Results-oriented
03/2018 to Current Head Server Hyatt Hotels Corp. | San Jose, CA,
  • Ensured full guest satisfaction at all points during dining experience to promote customer satisfaction and loyal base of business.
  • Met or exceeded sales targets on consistent basis with proactive promotional strategies and dessert mentions.
  • Maximized table turns and rotated seating for optimal guest satisfaction.
  • Cleaned, sanitized and organized food speed racks, bins and dry storage racks to keep food storage areas neat and prevent food-borne illness.
  • Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
  • Cleaned multiple areas of facility ranging from windowsills and floors to storage areas and service refrigerators.
  • Guided guests through menu options while demonstrating thorough knowledge of food, beverages and ingredients.
  • Maintained current menu knowledge to provide accurate information and help customers make selections.
  • Added special garnishes and other finishing touches to augment visual impact of plate and contrast or add flavor to dish.
  • Trained new servers on menu items and restaurant standards.
  • Responsible for checking out other wait staff's opening/running/closing duties were fulfilled and up to standard.
  • Using key skills such as task/time management and memorization daily.

Currently employed here, and while I adore my job and the entire crew here at the The Farmhouse unfortunately, restaurant work does not come with many if any benefits or guaranteed hourly pay that I envision having when I start a family.

05/2017 to 03/2018 Driver/Laborer Duke Excavtion | City, STATE,
  • Collected and removed debris from work sites to maintain team productivity and minimize safety hazards. 
  • Laying drainage pipes in the ground at correct length/grade
  • Digging trenches for  pipes to be laid.
  • Gassing and oiling trucks and machinery for jobs 
  • Lifting up to 100 lbs unassisted
  • Working 10-12 hour shifts standing
  • Driving work trucks safely to and from job sites

Owner was sadly diagnosed with cancer and decided to cease operations and I moved back to Christiansburg/blacksburg

01/2014 to 04/2017 Assisant Store Manager/Kitchen Manager Wicked Taco | City, STATE,
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
  • Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
  • Handled escalated customer complaints to provide full resolutions and promote loyalty.
  • Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives.
  • Trained workers in every position, including food preparation, money handling and cleaning roles.
  • Developed and maintained exceptional customer service standards.
  • Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
  • Efficiently resolved problems or concerns to the satisfaction of all involved parties.
  • Optimized profits by controlling food, beverage and labor costs on a daily basis.
  • Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.

This was a great company to work for. I loved  every second of every shift at Wicked Taco unfortunately it is hard for new restaurants to stay afloat especially in such a competitive town like Blacksburg with all the restaurants and bars vying for the student's and local's business. The company shut the doors in Blacksburg and it was a sad day. I am happy to say though, that I was involved in opening the very first location and implementing a routine and schedule that went on to have much success in the North Carolina branch.

Expected in Associate of Applied Science | General Studies New River Community College, Dublin, VA GPA:

Still slowly attending and passing  online classes hoping to graduate in 2021!

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Resume Overview

School Attended

  • New River Community College

Job Titles Held:

  • Head Server
  • Driver/Laborer
  • Assisant Store Manager/Kitchen Manager


  • Associate of Applied Science

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