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Head Of Operations Business Process Engineer Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

A seasoned leader focused on delivering impact by aligning people, processes, and complex systems to achieve maximum efficiency and value with a focus on the organization’s long-term strategic priorities. Achieved extraordinary results managing various types of business and technical projects (product development, systems implementation, business process re-engineering, operational excellence, performance management, organizational change, etc.)

Skills

· Strong leadership, organizational and interpersonal skills, excellent work ethic

· Self-motivated, managing personal and team priorities in a strategic context

· Structured analytical and critical thinking, effective problem-solver in the context of ambiguity

· Managing stakeholders and executive-level relationships

· Project and Program Management

· Change Management

· Leading and connecting cross-functional teams

· Business process re-engineering

· Operational Excellence (Lean Six Sigma Black Belt Certified)

· Detail-oriented

· Diverse multicultural experience

· Technology / industry agnostic, committed to understanding technical matters outside own area of expertise

Education
PM Expert PMI Certified Provider Moscow, Russia, Expected in 2007 PMBOK Project Management Courses : - GPA :
Kyiv National Economic University Kyiv, Ukraine, Expected in 2004 Master of Science : International Economics - GPA :
Certifications
  • Certified Lean Six Sigma Black Belt, Savings Bank of Russia Academy, Moscow - 2014
Work History
Lamden - HEAD OF OPERATIONS & BUSINESS PROCESS ENGINEER
City, STATE, 07/2019 - 12/2020

Operational management and business development for a technology startup company:

  • Business operations
  • Software Project management
  • Applied methodology: Agile/Scrum, PMI PMBOK
  • Applied tools: Word, Excel, Lucidchart, Atlassian, Trello, Slack.
TSI Analytics - CO-FOUNDER & PROJECT MANAGER
City, STATE, 08/2017 - 07/2019

FinTech Startup Co-Founder, all operational functions and project management, team leadership:

  • Business development and operations, strategic planning, budgeting, and financial planning
  • Project manager in software development, testing, and QA
  • Fundraising
  • Applied methodology: Agile/Scrum, Waterfall, PMI PMBOK
  • Applied tools: Word, Excel, Project, Trello, Slack.
Savings Bank Of Russia - HEAD OF PROCESS IMPROVEMENT & CHANGE MANAGEMENT
City, STATE, 02/2009 - 04/2018

Implemented and supported process optimization & continuous improvement system based on Lean Six Sigma tools throughout all Ukrainian Sberbank (210 branches and 2900 employees), designed and supported organizational structure, implemented and supported KPI based performance management system based on Balanced Scorecard:

  • Initiated, managed (as project manager and leader) development, launch, post-launch support and continuous improvement of consumer products/services (retail sales branches, current accounts, web-banking, customer feedback systems) and internal services (internal communication network, identity management system, intranet portal for employees, material supplies for regional branches, etc.)
  • Established operational excellence system and implemented Lean thinking throughout the whole organization by developing and implementing communication plans, constantly training functional leaders, and collaborating at all management levels
  • Performed business analysis and reengineering of selected processes to make them more cost-efficient and customer-friendly (customer service in branches and online, identity management, document workflow, supply chain, logistics, regulations, etc.) internal IT systems
  • Supported the business reference model (functional design and analysis, organizational development) and implemented a highly efficient organizational structure for business and support
  • Organized the bank’s strategy development, implemented BSC/KPI based approach to management
  • Developed the bank’s methodology and regulations in different areas
  • Applied methodology: PMI PMBOK, Lean Manufacturing, Six Sigma, Agile, Waterfall, KPI based performance management, Balanced Scorecard / KPI
  • Applied tools: Word, Excel, Project, Visio, SAP ERP, Oracle Siebel CRM.
UniCredit Bank - HEAD OF THE PROJECT MANAGEMENT OFFICE
City, STATE, 01/2005 - 02/2009

Launched the Project Management Office, supported strategic planning and organizational structure:

  • Implemented project management tools (Microsoft Project) and methodology (PMBOK)
  • Managed the project of bank’s acquisition by UniCredit banking group (team of 50 employees) by aligning bank’s procedures and reporting to international standards
  • Researched and implemented international best practices in banking (organizational structure, business practices, etc.)
  • Organized development of the bank’s Strategy.
Languages
English :
Full Professional
Negotiated :
Russian :
Native or Bilingual
Negotiated :
Ukrainian :
Native or Bilingual
Negotiated :

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Resume Strength

  • Length
  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • PM Expert PMI Certified Provider
  • Kyiv National Economic University
Job Titles Held:
  • HEAD OF OPERATIONS & BUSINESS PROCESS ENGINEER
  • CO-FOUNDER & PROJECT MANAGER
  • HEAD OF PROCESS IMPROVEMENT & CHANGE MANAGEMENT
  • HEAD OF THE PROJECT MANAGEMENT OFFICE
Degrees
  • PMBOK Project Management Courses
  • Master of Science