head of housekeeping services resume example

• Safely and punctually delivered auto parts to local automobile stores from large distributor.
• Pulled parts off store shelves to fill customer orders.
• Planned routes to maximize efficiency.
• Kept records of pickups and deliveries and obtained necessary signatures and receipts.
• Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
• Completed on-time deliveries by choosing best and most efficient routes.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Fostered positive working relationships with regular customers.
• Successfully avoided time delivery delays by carefully planning best routes.
• Maintained organized, clean and professional vehicle to protect company reputation with customers.
• Documented mileage, deliveries, pickups, customer issues and damages.
• Determined quickest and safest routes for delivery by using effective planning and organizational skills.

• Taking Reservations n flight information for arranging pick up n drop off services credit card payments n running end of night totals for books n accounting department
• Moved into the DISPATCHING DEPARTMENT duties included:
• Arranging fleet of cabs for pick up n drop off appointments checking incoming n out going flights to arrange town car services or cabs for client services directing fleet drivers to shortest routes also traffic detours, etc
• Time management for a cabs n town cars to keep schedules running on time n effectively n on time on point
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Handled billing information over phone.
• Resolved various issues and discrepancies for customers.
• Provided customers with information about availability and pricing.
• Prepared customer invoices, accepted payments and processed refund and cancellation requests.
• Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

• Drafted documents, correspondence and reports using MS Office Suite tools
• Oversaw payroll, financial recordkeeping, accounts receivable and accounts payable
• Assigned and managed special CNA'S or RN'S by scheduling, allocating their skills n resources to provide the proper care for each client depending on their needs,
• Hiring and Firing on each caregiver extensive background checks checking references arranging training classes n safety procedures for caregivers invoicing and billing per client monthly or for period of time of services giving arranging hospice care for families dealing with hard decisions working side by side with the Department of Aging along with the housing authorities in keeping code requirements for clients who are having issues handling their housing n legal issues
• WHEN I FIRST STARTED WITH THIS COMPANY, THEY HAD 10 CLIENTS AND 8 CAREGIVERS BY THE TIME I ENDED WITH THIS COMPANY DUE TO A BAD TRUCKING ACCIDENT I HAD GROWN THE COMPANY TO 50+ CAREGIVERS N 48 CLIENTS WITH PLENTY OF OPPERTUNITIES TO KEEP GROWING IN THE RIGHT DIRECTION.
• Interacted with customers by phone, email or in-person to provide information.
• Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
• Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
• Maintained open communication with customers to foster positive relations and provide updates on issues.
• Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
• Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
• Trained new employees on administrative procedures, company policies and performance standards.
• Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
• Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
• Assisted with coordination and hosting of company events.
• Monitored and tracked performance of employees, identifying and targeting areas in need of improvement and further training.
• Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications.

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• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements.