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head housekeeper resume example with 11+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Professional Summary

Highly-qualified Housekeeping Supervisor offering 15 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration. Bilingual individual with strong attention to detail. Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures, and health and safety regulations. Motivated Front Desk with 12 years of experience boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Skills
  • Equipment operations
  • Employee evaluations
  • Team Leadership
  • Training and Development
  • Dusting Furniture
  • Housekeeping
  • Window Cleaning
  • Vacuuming and Sweeping
  • Ordering Cleaning Supplies
  • Folding Clean Laundry
  • Cleaning Bathrooms
  • Training and mentoring
  • Team Building
  • Cleaning and sanitation
Work History
02/2017 to 07/2021
Head Housekeeper Motel 6/Studio 6 Portland-Tigard (West), OR,
  • Completed schedules, shift reports and other business documentation.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Managed laundry, including sorting, washing, drying and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Evaluated employee performance and developed improvement plans.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Drove improvements to workflow and room turnover with hands-on, proactive management style.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Worked with front desk to respond promptly to all guest requests.
  • Communicated repair needs to maintenance staff.
  • Surpassed sales goals by improving service delivery.
  • Improved process efficiency through effective inventory control in alignment with client standards.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Created and implemented training programs to enhance employee performance.
03/2012 to 05/2016
Front Desk Receptionist Aimbridge Hospitality Minot, ND,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Received packages and mail at front desk and dispersed to correct employees.
  • Reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Updated customer accounts with add-on room charges, including minibar use and room service bills.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
  • Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
04/1998 to 08/2001
Front Desk Receptionist Aimbridge Hospitality Miramar, FL,
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
  • Arranged accommodations and travel plans for visitors and presented updated itineraries.
  • Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
  • Welcomed patrons and immediately offered assistance by asking open-ended questions.
Education
Expected in 05/1998 to to
High School Diploma:
Grand County High School - Moab, UT
GPA:

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Resume Overview

School Attended

  • Grand County High School

Job Titles Held:

  • Head Housekeeper
  • Front Desk Receptionist
  • Front Desk Receptionist

Degrees

  • High School Diploma

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